COURSE CURRICULUM
Module 01 : Customer Service Environment
Module 02 : Principles of Business
Module 03 : Resolving Customer’s Problems or Complaints
Module 04 : Customers and Customer Retention
Module 05 : Monitor Customer Service Interactions and Feedback
Module 06 : Equality, Diversity and Inclusion in the Workplace
Module 07 : Manage Performance and Conflict in the Workplace
Access Duration
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.
Please Note: Additionally, £179(Inc. VAT) is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (it is not required to pay initially when you are registering). this payment can be paid into 3 installments when you are submitting your assessments.
Certification
Those who successfully complete the course will be issued the Diploma in Customer Service at QLS Level 4 by the Quality Licence Scheme.
Course Code: QLS-03792
Endorsed by
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
While the submission of your assignment is compulsory for you to get your Quality License Scheme accredited certification, you can also receive another CPD & iAP accredited, free e-certificate if you take a 20 multiple choice exam.
