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Diploma in Customer Service - Level 4

Accredited by ABC Awards | Endorsed Certificate | Certified Unit Summery| 24/7 Access | Free COVID 19 Course


Global Edulink

Summary

Price
Save 91%
£39 inc VAT (was £469)
Offer ends 17 July 2020
Study method
Online, self-paced
Duration
40 Hours
Qualification
No formal qualification
Achievement
Endorsed by ABC Awards

5 students purchased this course

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Overview

A message to our learning community

With the current outbreak of Coronavirus hitting countless countries and economies around the world, we stand together with all those who have been impacted by COVID-19. We also want to remember and appreciate the healthcare professionals and other individuals in essential services who are braving this pandemic from the forefront with their selfless acts of service.

Learners will get “Certificate in COVID-19 (Coronavirus) Awareness” Course for Free on purchasing this course

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Diploma in Customer Service - Level 4

This course is endorsed under ABC Awards and Certa Awards Quality Licence Scheme.

Get 2 accredited qualifications in 1 program. The submission of your assessment is compulsory to get your ABC Awards certification. However, if you take a 20 question MCQ examination, you can also receive a free e-certificate from CPD & iAP.

Providing excellent customer service is important for every business that views its long-term viability. This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base. The Diploma in Customer Service Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.

The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.

The Diploma in Customer Service Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA /Qualification Wales

We are always thinking of ways in which you can gain the best from our online learning platform. When you enroll with us on this program you will have the opportunity to enroll on a Level 4 course or above for free!!! The courses that you can choose from have been indicated on our suggested course below.

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  • Diploma in Office Administration and PA - Level 4
  • Diploma in Office Administration and Reception - Level 4
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  • Diploma in Business Management – Level 5
  • Diploma in Risk Management - Level 5
  • Diploma in Strategic Management - Level 5
  • Diploma in Advanced Financial Reporting - Level 5
  • Diploma in Advanced Management Accounting - Level 5

Achievement

Endorsed by ABC Awards

Course media

Description

What is covered in this course?

  • Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment.
  • Improve your communication process and how to effectively communicate with customers.
  • Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
  • Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
  • Learn how to implement a successful customer service plan in any industry that you work in.
  • Learn how enhance your customer service relationship with your current and potential customers.
  • Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.

Course Curriculum (Type Of Course Material: Text)

1: Customer Service Environment

2: Principles Of Business

3: Resolving Customer’s Problems Or Complaints

4: Customers And Customer Retention

5: Monitor Customer Service Interactions And Feedback

6: Equality, Diversity And Inclusion In The Workplace

7: Manage Performance And Conflict In The Workplace

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Please Note: Additionally, £179(Inc. VAT) is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (it is not required to pay initially when you are registering). this payment can be paid into 3 installments when you are submitting your assessments.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03792

Accredited Body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

While the submission of your assignment is compulsory for you to get your ABC Awards accredited certification, you can also receive another CPD & iAP accredited, free e-certificate if you take a 20 multiple choice exam.

Who is this course for?

  • Customer Service Supervisors and Managers
  • Anyone who wants to learn about customer service

Requirements

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 3 or above in any discipline.

Career path

  • Customer Service Manager
  • Customer Service Team Leader
  • Customer Service Supervisor
  • Assistant Manager – Customer Service

Others jobs you can get

  • Customer Service Associate
  • Customer Service Representative

Questions and answers


No questions or answers found containing ''.


laura27 asked:

hello. Is it possible to do this course as well as the level 5 of business administration for the same price?

Answer:

Kindly contact the course provider for price negotiations or offers.

This was helpful. Thank you for your feedback.

Sandra asked:

I have no prior qualifications but have been in Customer Service as administrator for a number of years can I do this course without?

Answer:

Dear Sandra Thank you very much for your query. Yes you can enroll. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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