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Have you given up looking for a course that can improve your understanding and help you to bloom? If so, you've come to the right spot because our tactfully crafted Diploma in Call Centre Based Customer Service at QLS Level 5 course will help you go one step closer to achieving your goal.
Get our premium course with a Free PDF Certificate at an unbelievable price
Each session in this course is thorough and easy-to-understand. The extensive course materials of Diploma in Call Centre Based Customer Service at QLS Level 5 are accessible at any time and from any location, allowing you to study at your own speed in the comfort of your own home. Throughout the course, you will receive tutor support, and our helpful customer service is available around-the-clock to help you with any problems you might face while studying the Diploma in Call Centre Based Customer Service at QLS Level 5.
What You Get Out Of Studying With Janets
- Free PDF certificate upon successful completion of the course
- Full one-year access to course materials
- Instant assessment results
- Full tutor support available from Monday to Friday
- Study the course at your own pace
- Accessible, informative modules taught by expert instructors
- Get 24/7 help or advice from our email and live chat teams with the training
- Study at your own time through your computer, tablet or mobile device
- Improve your chance of gaining valuable skills by completing the course
✦✦✦ Enrol in the Diploma in Call Centre Based Customer Service at QLS Level 5 course to find out more about the topic and get one step closer to reaching your desired success ✦✦✦
The course is delivered through Janets’ online learning platform. The Diploma in Call Centre Based Customer Service at QLS Level 5 has no formal teaching deadlines, meaning you are free to complete the course at your own pace.
Diploma in Call Centre Based Customer Service at QLS Level 5 Curriculum:
- Module 01: Introduction to Customer Service
- Module 02: What’s Different about Good Customer Service?
- Module 03: Customer Relationship Management
- Module 04: Customer Service Communication Strategies
- Module 05: Aspects of Phone Etiquette
- Module 06: Building Rapport Over the Phone
- Module 07: Inbound and Outbound Calls
- Module 08: Active Listening and Managing Tough Callers
- Module 09: Managing Interoffice Calls and Voicemail
- Module 10: Problem Solving over the Phone
- Module 11: Intra Organisation Dealings
- Module 12: Measuring Customer Service
Method of Assessment
To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course.
After successfully passing the course exam, you will be able to apply for a certificate as proof of your expertise.
All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £9.99.
Who is this course for?
The course is ideal for those who are interested or already working in this sector.
No prior qualifications are needed for Learners to enrol on this course.
This Diploma in Call Centre Based Customer Service at QLS Level 5 course will assist you to get your desired job in the relevant field. The course will also progress your career, regardless of your present job status.
Questions and answers
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Certificate of completion
Digital certificate - Included
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