Customers Service: Dealing With Unprofitable Customers
Customers Service: Dealing With Unprofitable Customers | CPD Accredited | 10 CPD Points/Creditds
CPD Courses
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer Services Dealing with Unprofitable Customers
Every business encounters both profitable and unprofitable customers. Nevertheless, it’s how each customer type is dealt with that makes all the difference. For obvious reasons, identification of customers that are detrimental to your business is an important skill to master. But it’s not enough to simply pinpoint which customers are bringing you no value, or perhaps even costing you money. Instead, you need to know how to deal with them carefully, effectively and proactively. You need to know when and where to draw the line, when to take action and when to back down. In all instances, the worst course of action as far as unprofitable customers are concerned is to overlook them altogether.
Customer Services Dealing with Unprofitable Customers
This premium tutorial has been designed for business owners, managers and senior customer service personnel. Learn how to perform segmented customer value analysis, in order to accurately identify unprofitable customers. Explore a series of customer behaviour considerations, along with how to strategically offload customers that are costing your business money.
CPD
Course media
Description
Customer Services Dealing with Unprofitable Customers
Objectives
- Identify unprofitable customers
- Evaluate the customer’s behaviour, database and value analysis
Programme Content
Topics:
- Customer Behaviour and Customer Behaviour Database
- Customer Value Analysis
- Change Unprofitable Customers into Profitable Customers
- Evaluating Your Customers’ Value, Segment by Segment
- How to Differentiate the Service Offering to Your Top Ten Per Cent
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Who is this course for?
Customer Services Dealing with Unprofitable Customers
- Customers support staff
- Any customer care workers pursuing CPD
- Business owners, managers and supervisors
- Team leaders and supervisors.
- Telesales workers and operators
- Candidates seeking to expand their career opportunities
Requirements
Customer Services Dealing with Unprofitable Customers
No prior knowledge is required to take this course.
*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.