Customer Service & KYC Level 4 Diploma - QLS Endorsed
Level 4 QLS Endorsed & CPD Certified Diploma| 120 CPD Points |Free ID Card & Assessment| Tutor Support | Lifetime Access
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Summary
- CPD QS Accredited Certificate - £10
- Diploma in Customer Services Coordinator Training at QLS Level 4 - £99
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
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In today's fast-paced and customer-centric business landscape, the demand for highly skilled and empathetic Customer Service Professionals is at an all-time high. Businesses across industries understand that providing exceptional customer experiences is crucial for building brand loyalty, attracting new customers, and ensuring long-term success. Therefore, the role of Customer Service Professionals has evolved into a pivotal position within companies of all sizes.
Our comprehensive online course, the Diploma of Customer Service & KYC, is designed to equip you with the skills and knowledge needed to thrive in the dynamic world of customer support.
This Diploma in Customer Service Training at QLS Level 4 course is
- Endorsed by The Quality Licence Scheme
- Accredited by CPD QS (150 CPD points
Why Prefer This Customer Service Coordinator Course?
- Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS
- Get a free student ID card with our Customer Service Course
- Get instant access to this Customer Service course.
- Learn Customer Service essentials from anywhere in the world
- Our Customer Service course is affordable and simple to understand
- Customer Service is entirely online, interactive lesson with voiceover audio
- Lifetime access to the Customer Service course materials
- Customer Service comes with 24/7 tutor support
Achievement
Certificates
CPD QS Accredited Certificate
Digital certificate - £10
Diploma in Customer Services Coordinator Training at QLS Level 4
Hard copy certificate - £99
Show off Your New Skills with a Certificate of Completion
After successfully completing the Diploma in Customer Services Coordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of —
- 99 GBP inside the UK
- 109 GBP (including postal fees) for international delivery
CPD QS Accredited Certificate
- 29 GBP for Printed Hardcopy Certificate inside the UK
- 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)
CPD
Course media
Description
*** Course Curriculum of Customer Service***
Here is the curriculum breakdown of the Customer Service Coordinator course:
- Introduction to Customer Service
- What’s Different about Good Customer Service?
- Customer Relationship Management
- Customer Service Communication Strategies
- Data Analysis in CRM
- Deepening Customer Relationship
- Handling Customer Complaints
- Aspects of Phone Etiquette
- Introduction to KYC
- Customer Due Diligence
Assessment Process of Customer Service
After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.
After passing the Diploma in Customer Service Coordinator Training at QLS Level 4 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme.
Who is this course for?
Thiscourse is suitable for anyone aspiring to start a career in the relevant field; Also for those who are interested to enrol in further:
- Certificate in Know Your Customer & Customer Due Diligence
- Level 1 Award in Customer Service (RQF)
- Level 2 Award in Customer Service (RQF)
- Level 1 Certificate in Customer Service (RQF)
- Level 2 Diploma in Customer Service (RQF)
- Level 2 Certificate in Principles of Customer Service (VRQ)
- Level 2 Certificate in Principles of Customer Service
Requirements
You will not need any prior background or expertise to enrol in this course.
Career path
After completing this course, you are to start your career or begin the next phase of your career.
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
