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Customer Service Training: All-in-One Bundle for CS (20-in-1 Bundle)

Advanced Learning Materials | Certificate Accredited by CPD | Lifetime Access | 24/7 Expert Tutor Support


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Summary

Price
£249.99 inc VAT
Or £83.33/mo. for 3 months...
Study method
Online
Course format What's this?
Video
Duration
200 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
40 CPD hours / points
Certificates
  • Hard Copy certificate - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price

Add to basket or enquire

Overview

[Updated 2024 (CPD QS)]

✦✦✦ 20 in 1 in Customer Service Bundle Course! ✦✦✦

Step into the shoes of a customer service maestro, where every interaction is a chance to weave magic. "Customer Service Training" turns the mundane into the extraordinary, transforming challenges into victories and customers into advocates. Elevate your service symphony and become the conductor of customer satisfaction.

The "Customer Service Training" course is a meticulously crafted program designed to elevate your customer service game to unparalleled heights. Covering a wide array of topics from the fundamentals of customer service, effective communication, to mastering the art of persuasion, and handling complaints with grace, this course ensures you're equipped to deliver exceptional service experiences.

It also delves into personal development areas such as self-confidence, resilience, and dealing with difficult people, making you adept at navigating any customer interaction with ease and professionalism. Transform your career and organisation's reputation; enrol now to start your journey towards becoming a customer service champion.

Learning Outcomes

After completing this course, you will be able to:

  • Deliver outstanding customer service that exceeds expectations.
  • Handle customer complaints efficiently, turning challenges into opportunities for satisfaction.
  • Communicate persuasively and effectively in various customer interactions.
  • Boost your self-confidence and resilience in a customer-facing role.
  • Manage difficult situations and people with professionalism and poise.

CPD

40 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Embark on a journey to redefine the standards of customer service with our comprehensive training program. This course not only equips you with the tools to provide exemplary service but also enhances your communication skills, ensuring you can navigate through the complexities of customer interactions with confidence. From learning the art of persuasive communication to mastering decision-making and critical thinking, this course prepares you for the challenges of the modern customer service landscape. It's an essential toolkit for anyone looking to leave a lasting positive impact on customers and drive the success of their business.

Here is the Curriculum of the Course

  • Course 01: Customer Service Training
  • Course 02: Customer Service & Environment
  • Course 03: Front Desk Receptionist
  • Course 04: Customer Complaint Handling in CRM: Resolving Issues and Enhancing Satisfaction
  • Course 05: Self-Confidence & Self Esteem
  • Course 06: Effective Communication Skills for Technical People
  • Course 07: Marketing Communications
  • Course 08: The Art of Persuasive Communication
  • Course 09: Complete Communication Skills Master Class for Life
  • Course 10: Decision-Making and Critical Thinking
  • Course 11: Mastering Organisational Chaos
  • Course 12: Boost Your Confidence and Self-Esteem
  • Course 13: Business English Perfection Course
  • Course 14: Resilience Training
  • Course 15: Dealing With Difficult People Training Course
  • Course 16: People Management Diploma
  • Course 17: Legal Secretary and Office Skills Diploma
  • Course 18: Email Writing Training
  • Course 19: Workplace Productivity Training
  • Course 20: Public Realm Manager

Who is this course for?

  • Customer service representatives aiming to elevate their service delivery.
  • Front desk receptionists seeking to enhance their professional image.
  • Managers overseeing customer service teams.
  • Professionals in technical roles looking to improve their communication with clients.
  • Anyone aspiring to develop their career in customer service or people management.

Requirements

This course has no set requirements for learning. All you need is a smart device, a reliable internet connection, and a basic command of English and you're good to go!

Career path

  • Customer Service Representative (£18,000 - £25,000)
  • Customer Service Manager (£30,000 - £50,000)
  • Front Desk Manager (£25,000 - £35,000)
  • Public Relations Manager (£35,000 - £50,000)
  • People Management Specialist (£40,000 - £60,000)

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Hard Copy certificate

Hard copy certificate - £9.99

Hardcopy Certificate for International Students: £14.99

For students outside of the United Kingdom, this option ensures delivery of a high-quality, professionally printed certificate to your international address for only £14.99.

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.