Customer Service : Telephone Techniques
Customer Service : Telephone Techniques | CPD Accredited | 10 CPD Points/Credits
CPD Courses
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer Service Telephone Techniques
The telephone is the most effortless path for your customers to reach your business should they have an issue or simply require information. This opens up the need to convey strong customer service via the telephone. The telephone may be no substitute for face-to-face conversation but the application of a couple of essential methods can build its effectiveness.
Today, in most companies, the telephone is the key method of communication with clients. An impression of your entire association can frequently be formed by the nature of one call and the purpose of the contact.
To manage clients via the telephone requires powerful customer care preparation which enables you to build up a customer care or ‘Customers First' attitude to deliver a good service adequately and reliably.
The ability to control the call and guide it in a positive way is one of the key skills of a telephone professional.
This unit explores various telephone techniques and describes different communication skills. The content covers several key topics such as the importance of empathy, defining communication and the art of asking effective questions.
You will learn how to handle everyday requests and explore useful telephone techniques.
CPD
Course media
Description
Telephone Techniques
Objectives
After completing this course learners will be able to:
- Outline various Communication Skills
- Identify and Explore Telephone Techniques
Program Content
Lesson(s)
Introduction to Telephone Techniques
Topics
- The Importance of Empathy
- Defining Communication
- Asking Questions
- Telephone Techniques
- Handling Everyday Requests
Requirements
This is a stand-alone course and it assumes no prior knowledge
*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
