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Customer Service Smiles & Solutions: Secrets of Exceptional Customer Service

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Summary

Price
£12 inc VAT
Study method
Online
Course format What's this?
Video
Duration
2 hours · Self-paced
Access to content
1 year
Qualification
No formal qualification
Certificates
  • Learndrive PDF Certificates on Customer Service - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Elevate your Sales game with our Customer Service-enhanced bundle. Master the art of good customer care, a cornerstone of effective Customer Service, and refine your telephone communication skills, crucial for success in Customer Service. Develop the expertise to handle customers with finesse and professionalism, setting the stage for a successful sales career bolstered by exceptional Customer Service. Transform your career trajectory with this comprehensive toolkit designed to enhance both Sales and Customer Service.

Learning Outcomes of this Customer Service Bundle:

  • Recognize the significance of good customer care service in Customer Service.
  • Apply customer care strategies to enhance satisfaction in Customer Service.
  • Demonstrate proficiency in telephone and conference call communication for improved Customer Service..
  • Utilize effective communication techniques for better customer interactions in Customer Service.
  • Apply telephone skills to resolve customer inquiries and provide quality Customer Service.

What's Included:

  • 2 Courses on Customer Service
  • 5 CPD Points on Customer Service
  • Assessments and Tutor Support on Customer Service

Course media

Description

The Customer Service Bundle Comes with the following Courses:

➥ Customer Care: Learn and apply essential customer care service skills, understanding the significance of Customer Service.

➥ Telephone Skills for Business: Master effective communication skills for telephone and conference calls, a crucial aspect of Customer Service.

Who is this course for?

This Course is suitable for anyone interested to further progress there career in:

  • Level 2 Certificate in Customer Service
  • Level 2 Diploma in Customer Service
  • Level 3 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 4 Certificate in Customer Service
  • Level 4 Diploma in Customer Service
  • Level 5 Certificate in Customer Service
  • Level 5 Diploma in Customer Service
  • Level 6 Certificate in Customer Service
  • Level 6 Diploma in Customer Service
  • Level 7 Certificate in Customer Service
  • Level 7 Diploma in Customer Service

Career path

  • Customer Service Manager
  • Customer Service Assistant
  • Customer Service Advisor

Questions and answers

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Certificates

Learndrive PDF Certificates on Customer Service

Digital certificate - Included

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.