Customer Service Skills
Online 20 minute Customer Service Skills course with certificate
ECHO3 EDUCATION LIMITED
Summary
- Certificate of completion - Free
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Overview
Excellent customer service skills can provide a big boost to your companies reputation, helping you gain more customers and retain the customers you have.
This online customer skills course provides a knowledge of the principles of excellent customer service.
Certificates
Certificate of completion
Digital certificate - Included
Description
Course Objective | To provide information about the importance and key elements of strong customer service for any business.
Learning Outcomes
- Why great customer service matters
- Components of delivering great customer service
- Dealing with difficult situations
Duration | 20 to 30 minutes
Course Content
- Does Customer Service Really Matter?
- Defining Great Customer Service
- Key Ingredients of Great Customer Service
- Dealing with Difficult situations
- Quiz
Includes
- Self-paced, interactive content
- Final assessment to evidence learning
- Emailed certificate
- Completion reports
- 12 months access
- Zero Carbon product
CERTIFICATION:
At the end of the course is a 10 question assessment.
To successfully complete the course candidates are required to achieve 70% in the final assessment. The assessment may be retaken as often as required.
On successful completion candidates will be automatically emailed their completion certificate.
The completion certificate contains the candidate name, course title, date and a validation code which can be authenticated via echo3education.
Some courses also offer a digital badge so your success can be shared online through websites like Linkedin. Sharing the digital badge requires free third party software. echo3education are happy to explain the process.
Who is this course for?
Everyone who has a customer facing role
Requirements
There are no prerequisites to this training
Questions and answers
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.