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Customer Service Skills Training Classroom Course

Study365

Summary

Price
£299 inc VAT
Study method
Classroom
Duration
1 day · Part-time
Qualification
No formal qualification
Achievement
Endorsed by The Quality Licence Scheme
Additional info
  • Tutor is available to students

Location & dates

Location

Address
CityPoint, 1 Ropemaker Street, London
Ropemaker Street
City Of London
London
EC2Y9HU
United Kingdom
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Overview

The Customer Service Skills Training course is designed for individuals to learn what it means to provide excellent customer service. Outstanding customer service is integral to the success of any organsiation. The training will introduce learners to the fundamentals of customer service principles and practices and how it can be applied within any work environment. Customer service describes how a business can attest their sole success and achievements to prioritising customers. It is an in-depth course that will focus on the role of customer service in multiple sectors and industries such as hospitality, retail and the public sector. The training will also be invaluable to entrepreneurs and business owners who want to provide good customer service and grow their companies. The Customer Service Skills Training is a 1 day Masterclass and excellent course to give participants the proper coaching to enhance their customer service skills. It is the perfect opportunity to gain high earning employment and advance in your field.

The training will enable participants to learn the skills and techniques of what it takes to provide great customer service. High performing individuals who can impress with great customer service skills can advance to supervisory and managerial positions, and this is what the training aims to do for participants. Learn how to maintain happy customers that always stay with you, where you never have to worry about the competition.

We are one of the best classroom training providers for education by offering Customer Service Skills Training in London. Our 1 day course is popular, highly rated and recommended by our previous learners. Individuals can learn in a great classroom setting along with other benefits which include printed course material, stationery and refreshments. The course will feature 10 topics that will discuss what great customer service is.

Achievement

Course media

Description

Why choose us?

  • Competitive pricing.
  • Small class sizes.
  • Friendly, attentive staff for flexible helpful service.
  • Learn what it takes to provide great customer service
  • Provide customer solutions that exceed expectations
  • Learn how to engage with customers and listen actively to verbal and non-verbal cues

What is this training included?

Training in full air-conditioned facilities from an experienced instructor.

  • Extra course material.
  • You will receive CPD and iAP accredited training completion certificate end of the training which has no any additional cost.
  • Also, you have an option to apply for ABC Awards accredited certificate by completing an assessment and you will receive this certificate directly from ABC Awards which has no any additional cost.
  • Free access to the online version of the course.
  • A full colour training manual.
  • Refreshments through the day.
  • Printed Course Manual.
  • Tea, Coffee and Biscuits.
  • USB stick to take the exercises away.
  • Stationaries (Notebook, and Pen).
  • Access to Computers if needed Free Wi-Fi.
  • Access to Breakout Area.

What will I study?

In this Customer Service Skills Training Class, you will study:

  • Who We Are and What We Do.
  • Establishing your Attitude.
  • Identifying and Addressing Customer Needs.
  • Generating Return Business.
  • In-Person Customer Service.
  • Giving Customer Service Over the Phone.
  • Providing Electronic Customer Service.
  • Recovering Difficult Customers.
  • Understanding when to Escalate.
  • Ten Things You Can Do to WOW your Customers Every Time.

What will I learn?

  • Have a clear understanding of providing great customer service.
  • Understand the fundamental aspects of customer service within an organisation or business setting.
  • Enhance your communication skills and learn how to communicate effectively with customers.
  • Obtain customer feedback and respond appropriately.
  • Learn how to handle customer complaints quickly and resolve them efficiently.
  • Implement an effective customer service programme within your workplace.
  • Learn what it takes to provide great customer service.
  • Provide customer solutions that exceed expectations.
  • Learn how to engage with customers and listen actively to verbal and non-verbal cues.

Who is this course for?

  • Customer Service Managers
  • Coordinators
  • Representatives

Requirements

  • You need to be at least 16 years old
  • You should have a basic grasp of English, Maths and IT

Career path

  • Customer Service Manager – (£27,792 per annum)
  • Customer Service Supervisor – (£19,497 per annum)
  • Customer Service Team Leader – (£23,141 per annum)
  • Customer Service Representative – ( £17,863 per annum)

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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