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Customer Service - Online course

IIRSM & CPD approved course


Acudemy

Summary

Price
£25 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
2 CPD hours / points
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price

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Overview

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

Certificates

Certificate of completion

Digital certificate - Included

CPD

2 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

This course will start by defining what we mean by customer service, and why it is so vital. Next, it will go into detail about the goals of great customer service, both verbal and non-verbal communication skills, discovering and understanding customer needs and much more.

Modules

1: About The Course

2: What is Customer Service?

3: The Goals of Great Customer Service

4: Discovering and Understanding Customer Needs

5: Delivering Maximum Levels of Customer Service

6: Making Customers Feel Great From the Start

7: Communication Skills

8: Non-verbal Communication and Body Language

9: Dealing with Customer Complaints

Overall Pass Mark: 70%

Who is this course for?

There are no prerequisites.

Requirements

Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.