Customer Service Course

Level 4 Diploma in Customer Service Endorsed Course by TQUK

Customer Service plays a vital role in the long-term viability of the business. Inspire London Colleges has specifically designed Customer Service Course for the candidates who want to understand the customer service in detail. Be the first to equip yourself with essential skills and knowledge of Customer Service with ILC's Level 4 Diploma in Customer Services. Customer Service course has been developed under the supervision of highly skilled professionals and offers the learners a comprehensive and effective way to understand the essentials of customer services.

Customer Service Course aims to provide learners with detailed knowledge about customer services and develops knowledge in different areas. During the course, the learners will be able to understand the significance of customer service, the identification of customers and their needs and how to evaluate effective customer service for a company. In addition to this, the Customer Service diploma also provides detailed knowledge about the long-term customer relationship building and enables the learners to handle the customers more effectively.

Through this course Customer Service Diploma, the learners can develop new skills and can improve their existing skills in customer services.

• Inspire London College’s management and teaching staff will be there for your assistance for 24 hours a day and 7 days a week.
• After enrolling in this course you will get access to our Virtual Learning Environment (VLE) /Moodle and all the study materials and assessments will be available /Moodle.

Course Benefits of Customer Service Diploma

The following is included for online study with Inspire London College

• The success rate of this course Customer Service Diploma is 100% as it is skills focused and assignment based course.
• A professional one-to-one tutor to provide all-inclusive assistance throughout the course online by emails.
• Flexible online learning process without any deadlines.
• Course materials that include lecture notes, practical applications with real-world examples, and case studies that challenge you to apply your knowledge
• Assessment resources accessible through our online learning platform 24/7.
• Upon successful completion, students will receive an Endorsed Certificate from Ofqual recognize awarding organisation.

Learning Objectives of Customer Service Diploma

After taking Customer Service course the candidates will be able to understand;

• The importance of Customer Service
• The basic needs, requirements and expectations of different customers
• The process of development of different types of strategies for customers
• The customer-focused strategies and organisations
• Importance of training and development in customer service
• Importance, tools and techniques of customer relationship management
• Communication strategies for effective customer services
• The significance of customer feedbacks
• The techniques to handle the difficult and unprofitable customers

Level 4 Diploma in Customer Service is 90 credits course. To achieve a Level 4 Diploma in Customer Service learner must have to achieve a minimum of 9 units with 90 Credits.

Mandatory Units of Customer Service Diploma

1. Unit 1 Basics of Customer Service
2. Understand the Customers; Needs and Expectations
3. Customer Service Strategies Development
4. Customer Focused Environment and Organisations
5. Training and Development in Customer Services
6. Long-term Customer Relationship Management
7. Role of Effective Communication in Customer Services
8. Understanding Complaint Handling in Services Industry
9. Dealing with Difficult Customers

Assessment

• After studying the course material, Learner will have to attempt Final Assignment(s).
• The Assignment Brief containing the different questions will be available on VLE / Moodle. You will be assessed by ILC’s Assessor. A range of assessment methods may be used. When an assessment criteria is met, it will be graded ‘Pass’. If there is further evidence required, it will be graded ‘referred or fail’, and your assessor will give feedback as to how you can meet the criteria. You can resubmit an assignment as many times as you need to.
• All written report(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.

Certification

Upon successful completion of the Customer Service Diploma, learner needs to pay for an Endorsed Certificate from an Ofqual regulated awarding organisation or from ILC (PDF format only).

Certificate of Completion from ILC (PDF format only) = £40

Endorsed Certificate from Awarding Body (Hardcopy) = £99 + postage charges £15

Customer Service Course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop effective customer service program for their business.

The Customer Service Course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVsand for professionals like managers, supervisors etc.

Students seeking to enrol for customer service course should meet the following requirements;

• Basic knowledge of English Language
• Be age 16 years or above
• Basic Knowledge of Information Communication Technologies for studying online

After taking Customer Service course the students will be eligible for different careers in customer service discipline such as customer service officer, customer Support Office, Customer relationship office (CRO), Public relation assistant, PR manager, and customer support assistant.

Currently there are no Q&As for this course. Be the first to ask a question.