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Customer Service in Fashion Shops
In-store and online fashion shop experience depend on many factors such as prices, products and the shop environment. Customer service is key to how clients perceive a fashion store. Although fashion businesses have no control over their competitors, they can control customer service levels.
Therefore, businesses that sell clothes and related accessories (or any other retail business) should always strive to improve their level of customer service. The kind of support a fashion shop accords its customers can either improve or reduce their shopping experience. Generally, that also explains the essence of customer service in retail at large.
This course is divided into four short modules to help you understand customer service, whether you want to open a fashion shop or work in support.
What You Will Learn:
The definition of customer service
Choosing the right customer service channels
Important customer service skills
Why good customer service improves customer shopping experience
How to deal with difficult customer service scenarios
Customer service measurement metrics
Qualities of good customer service
How to improve customer service and experience in online fashion shops
Benefits of Taking the Course
Taking the course will help you to:-
Understand what customer service is all about
Understand how to improve customer service in fashion shops
Determine if you want to work in customer service in the fashion industry
Understand what it takes to offer exceptional customer service
Understand the role of customer service in client satisfaction
Understand the benefits of offering high quality customer service
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
The course does not require any pre-knowledge to pursue the course. And it is compatible with any kind of device. You will get the same experience in learning whether you are using Windows, Mac, a smartphone or tablet. You can access the course materials with any kind of connection, from anywhere, without any limitation!
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