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Customer Service for Fashion Shops

Accredited by CPD & iAP | FREE PDF Certificate Included | Unlimited Access for 365 Days | Quality Study Materials


Global Edulink

Summary

Price
£14 inc VAT
Study method
Online
Duration
30 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
30 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Customer Service for Fashion Shops

Are you interested in becoming a customer service agent in the fashion industry? Then this is the ideal course for you!

During this exciting and useful course, you will learn what it takes to provide outstanding customer service for fashion shops. This profession includes understanding the career of a personal shopper and the different types of personal shopping, with a focus on the fashion industry. The course also includes understanding body shape, and colour analysis. As a personal shopper, it is also important to know how to take into account, and cater to, your individual client’s unique fashion requirements. Customer service and fashion experts will also teach you about trends, and the communication and protocol involved in social events. You will also receive valuable guidance to steer you within your career progression.

In addition, you will be learning essential skills, such as the many facets of consumer behaviour and how to excel in a customer service role. As well as this, learn how to effectively attract customers to your shop. Finally, put your newly gained personal shopping skills to practical use by creating fabulous window and in-store displays, up-selling with the use of hair and make-up styling and general accessories, selling advice, and how to grow your retail presence.

All businesses that sell a product or service to the public should strive to provide their customers with the best possible service every time. This course aims to provide retail workers with the necessary skills and information needed to always put the customer first and go above and beyond with their service.

With this flexible course from Global Edulink, a leading worldwide online training provider, you will have the opportunity to develop the skills you need to work in the fashion and retail industry, and can do so in the comfort of your own home. Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.

CPD

30 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

COURSE CURRICULUM

Module 01 : Definition of a Personal Shopper

  • What is a Personal Shopper?
  • Types of Personal Shopper
  • Colour analysis
  • Body Shape
  • Make - Up and Hair

Module 02 : Planning & Analysis

  • Personal analysis of your client : interview and questionnaire
  • Wardrobe analysis
  • Basics of a wardrobe
  • Complementary accessories

Module 03 : Fashion and Trends

  • History of Fashion
  • Trends
  • International Fashion

Module 04 : Events and Protocols

  • Social Events
  • Social Protocol

Module 05 : Career Guidance

  • Career
  • Promotion and marketing: how to attract customers

Module 06 : Understanding Consumer Needs

  • Understanding consumer motivation

Module 07 : Consumer Attitudes

  • How are attitudes formed?
  • Can attitudes predict behaviour?
  • The consumer decision process

Module 08 : Seduce Customers With Excellent Service

  • Build long term relationships with customers
  • After sales service – handling complaints and returns
  • Typical complaints and how to handle them
  • Returns
  • Staying cool under pressure – dealing with challenging situations
  • Shoplifting

Module 09 : How to Transform Your Business into a Customer Magnet

  • Put your Personal Shopper and Stylist skills to full use
  • Cross sell and up sell. Include hair and makeup styling
  • Selling accessories

Module 10 : Sales Tips

  • Selling tips to help identify your customers’ needs
  • Ideas to grow your retail presence
  • In store tips that boost sales

Method of Assessment:

At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successful candidates will be awarded a Level 2 Certificate in Customer Service Training.

Other Benefits

  • High quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • Benefit of applying TOTUM Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.

Who is this course for?

This qualification would be:

  • Suitable for anyone working in a retail customer service role, at all levels of employment, who wishes to improve their service skills to ensure they are consistently achieving and exceeding their customers needs and expectations. This includes all employees who deal directly with customers face-to-face or over the telephone.
  • Suitable for anyone hoping to work in a top quality fashion shop, hair salon or within the fashion industry
  • Suitable for anyone hoping to work as a Personal Shopper

Requirements

This course requires no formal prerequisites and this certification is open to everyone

Career path

  • Customer Care Advisor – £17,131
  • Sales Associate – £19,927
  • Customer Service Assistant – £14,403
  • Customer Service Supervisor – £19,512
  • Sales Executive – £21,916

Per Annum

Questions and answers


No questions or answers found containing ''.


Jessica Royce asked:

Will I be able to understand the course thoroughly as an absolute beginner?

Answer:

Yes, Kindly note that this profession has many desirable skill sets and benefits and includes understanding about the career of a personal shopper and the different types of personal shopping that exists, but with a focus on the fashion industry. The course also includes understanding body shape, and colour analysis. As a personal shopper, it’s also important to know how to take account of, and cater to, your individual client’s unique fashion requirements.

This was helpful. Thank you for your feedback.
Sabah asked:

Hi, I have done my graduation in India in B.com, is this course is for me?

Answer:

Dear Sabah, Thank you for your query. This course is ideal for anyone who wishes to enhance their customer service skills. Though the course revolves around retail fashion, this knowledge is widely applicable to any industry. Also, the course requires no formal prerequisites and this certification is open to everyone. Therefore, we invite you to register to this course and improve your customer service capabilities. Hope this helps. Learner Support Team – Global Edulink

This was helpful. Thank you for your feedback.
Sabah asked:

If I complete the course then, can I get job in Retail stores? Like Asda, Tesco?

Answer:

Dear Sabah, Thank you for your query. This course will give the learner a vast knowledge on how to achieve customer service excellence and would certainly serve as a stepping stone to the career you aspire to be in as it covers the core fundamentals of customer service and care. Should you require more information, please contact us. Learner Support Team – Global Edulink

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.