Customer Service eLearning
Excellent Customer Service - Online Course
Maguire Training
Summary
- Exam(s) / assessment(s) is included in price
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Overview
Aims
The delegate will learn about the essentials of providing outstanding customer service.
CPD
Course media
Description
Key Learning Outcomes
- State what ‘Excellent Customer Service’ means and how to promote positive behaviours
- Recognise the need to treat all customers as individuals
- Describe how to build effective customer relationships that contribute to a ‘Great Customer Experience’
- Handle customers with confidence
- Dealing with customer dissatisfaction
Who is this course for?
Who Would Benefit
This module will benefit anyone in a role where you must interact with a customer, whether face-to-face or over the telephone.
Requirements
No prior knowledge is required to take this course
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.