Customer Service : Effective Communication
Customer Service : Effective Communication | CPD Accredited | 10 CPD Points/Credits
CPD Courses
Summary
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
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Overview
Customer Service Effective Communication
Customer Service Effective Communication is essential for the improvement of an association. It encourages managers to perform the fundamental tasks of Organising, Management Planning, Motivating and Controlling. Hence, it can be assumed that effective communication is the backbone of an association.
Effective communication helps achieve the organisational goals easily and within a short time. No group or organisation can survive without communication. Co-ordination of work is impossible and the organisation cannot exist in the absence of communication.
Each act of communication impacts the organisation in one way or another. It is a string that binds the inter-dependent parts of an organisation. When it stops, organisation activities cease to exist but it is not useful until it is understood and transmitted by others. Effective communication encourages better performance and employment satisfaction. Individuals can easily understand their responsibilities and become more involved with them.
It is through effective communication that a manager accomplishes his tasks through his workers. Additionally, communication comprises the methods by which change is effected, objectives are accomplished and behaviour is modified.
This premium unit provides a comprehensive overview of the importance of effective communication in an organisation and explores the importance of developing a communication strategy.
Key concepts such as communicating service details to external customers, communicating service quality to internal customers and providing training materials are also covered in the unit. You will learn how to develop an effective communication strategy.
CPD
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Description
Importance of Effective Communication
Objectives
After completing this course learners will be able to:
- Discuss the importance of effective communication in an organisation
- Discuss how to develop an effective communication strategy
Program Content
Lesson(s)
Introduction to the Importance of Effective Communication
Topics
- Developing a Communication Strategy
- Communicating Services to External Customers
- Communicating Service Quality to Internal Customers
- Training Materials
Requirements
This is a stand-alone course and it assumes no prior knowledge.
*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
