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Customer Service Diploma Level 4

Accredited by The CPD Qualifications Group

London School Of Management

Summary

Price
£474 inc VAT
Or £52.67/mo. for 9 months...
Study method
Online
Duration
60 hours · Self-paced
Qualification
No formal qualification
CPD
60 CPD hours / points
CPD What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

London School Of Management has designed this Level 4 Customer Service Diploma Course to teach participants how to apply the techniques used to turn one-time customers into life-long customers. This diploma course will introduce participants to the basic needs of customers and the critical elements of customer service. Participants will learn about the necessary actions of excellent customer services and how they can be applied to people, products, procedures, policies, and places. This Level 4 Customer Service Diploma Course will be of great interest individuals who want to become more proficient at providing friendly and effective customer service, such as retail staffs, hospitality workers, and the public. Also, individuals such as business managers, business owners and entrepreneurs who want to learn how to implement an effective customer service program in their business or organization.

Certificate

We send certificates to students within 24 hours of course completion. Students will be awarded the Customer Service Diploma Level 4.

Accreditation

The course is accredited by The CPD Qualifications Group.

Assessment

The course will be assessed on the basis of one assignment, we believe doing practical assignments are the best way to assess the ability of the students and also it is the best way to make them apply what they have learned into practice, students can start their assignment from day one and complete the course as soon as they submit their assignment.

Course Duration

The course is valid for 12 months, however, students can complete their course as soon as they submit their assignment. The assessment will take 24 hours. So if there is a job opportunity for you, please do not hesitate to apply for this prestigious course.

CPD

60 CPD hours / points
Accredited by The CPD Qualifications Group

Description

The Level 4 Customer Service Diploma Course examines the essentials of customer service in various industries. Students will also learn about customer service in the public sector, the hospitality sector, and the retail sector. This diploma course will discuss the types of customers that are found in various industries; the vital role customer service managers play in these industries and the philosophies that can guide a customer service individual to success. The Level 4 Customer Service Diploma Course will introduce participants to the oversight of customer service, why it is so important to you, your customers and your business moving forward.

Course Benefits

At the end of this diploma course, you will be to:

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/ sales targets and call handling quotas
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Requirements

Students need to be 17+ to enrol on this course.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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