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Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

CPD Accredited Diploma + 5 FREE Premium Courses + Free PDF Certificate + Get Instant & Lifetime Access


NextGen Learning

Summary

Price
Save 20%
£12 inc VAT (was £15)
Offer ends 30 April 2024
Study method
Online, On Demand What's this?
Duration
2.4 hours · Self-paced
Qualification
No formal qualification
CPD
60 CPD hours / points
Certificates
  • Reed courses certificate of completion - Free
  • CPD Quality Standard Certificate - £4.99
  • CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) - £9.99
Additional info
  • Tutor is available to students

95 students purchased this course

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Overview

Need skills for the ultimate customer satisfaction? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive Customer Service, Sales and Marketing course is here to help you break all the barriers!

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Customer Service, Sales and Marketing. This Customer Service is the ideal approach for you to obtain a thorough understanding and knowledge of the subject.

5 FREE Courses with this Customer Service, Sales and Marketing course are:

  • Course 01: Communication Skills
  • Course 02: Sales and Marketing
  • Course 03: Podcasting Fundamentals
  • Course 04: Growth Hacking
  • Course 05: Conflict Management

What will make you stand out?

On completion of this online Customer Service, Sales and Marketing course, you will gain:

  • CPD QS Accredited
  • After successfully completing the Customer Service, Sales and Marketing Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities.
  • Lifetime access to the whole collection of learning materials.
  • The online test with immediate results
  • You can study and complete the course at your own pace.

We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Customer Service, Sales and Marketing course, you will get exclusive training, which will enable you to stand out in this competitive market.

However, the Customer Service, Sales and Marketing course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch course curriculum comprises basic to advanced levels of modules that will increase your skillsets.

Progression: You can further enrol in -

  • Level 2 Certificate in Principles of Customer Service
  • Level 2 Certificate in Customer Service (RQF)
  • Level 3 Diploma in Customer Service (RQF)
  • Certificate in Know Your Customer & Customer Due Diligence
  • Level 3 Diploma for Customer Service Skills (RQF)
  • Level 1 Award in Customer Service (RQF)
  • Level 1 Certificate in Customer Service (RQF)
  • Level 2 Award in Customer Service (RQF)
  • Level 2 Diploma in Customer Service (RQF)
  • Level 2 NVQ Certificate in Customer Service (RQF)
  • Level 3 Certificate in Principles of Customer Service

CPD

60 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

18
sections
18
lectures
2h 25m
total

Course media

Description

The substantial Customer Service, Sales and Marketing is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Furthermore, as you proceed through the modules of this Customer Service course, you will discover the fundamentals of Customer Service, Sales and Marketing and explore the key topics.

Who is this course for?

Is This Customer Service, Sales and Marketing Course the Right Option for You?

This Customer Service course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this course.

Requirements

Without any formal requirements, you can delightfully enrol in this Customer Service, Sales and Marketing course.

Career path

By completing this comprehensive Customer Service, Sales and Marketing course, you can pick any one of the following career paths:

  • Customer Service Manager
  • Customer Service Assistant
  • Corporate Communications Specialist
  • Sales Assistant
  • Sales Account Manager
  • Customer Relationship Management (CRM)
  • Executive
  • Business Development Representative

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Reed courses certificate of completion

Digital certificate - Included

Will be downloadable when all lectures have been completed

CPD Quality Standard Certificate

Digital certificate - £4.99

CPD Quality Standard Hardcopy Certificate (FREE UK Delivery)

Hard copy certificate - £9.99

Hardcopy Transcript: £9.99

Reviews

4.7
Course rating
93%
Service
95%
Content
94%
Value

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.