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Customer Service CPD

i-Success Academy

Summary

Price
£140 inc VAT
Or £46.67/mo. for 3 months...
Study method
Online
Duration
2 hours · Self-paced
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?

Overview

Our one-on-one tutor led e-learning video courses are packed with all the information you need to keep yourself safe and compliant and they are always up to date and meet all statutory requirements. This is what makes our courses different from all other online CPD courses out there, and we have proof of accreditation for each course we sell.

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business?

What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Customer Service Modules:

1 About the Course

2 What is Customer Service

3 The Goals of Great Customer Service

4 Discovering and Understanding Customer Needs

5 Delivering Maximum Levels of Customer Service

6 Making Customers Feel Great From the Start

7 Communication Skills

8 Non-verbal Communication and Body Language

9 Dealing with Customer Complaints

You will need to achieve 70% to pass and you will have 3 attempts to the test

Who is this course for?

Anyone working with customers

Requirements

Access to PC with high speed Internet

Career path

Sales, retail

Questions and answers

No questions or answers found containing ''.

David asked:

What does the certificate read?

Answer:

The certificate will say customer service, at the bottom it will say CPD certified with all other accredition

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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