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Customer Service

Limited Time Offer! CPD & IAO Accredited | Free Student ID Card & Exam Included | 10 CPD Points | Audio Visual Training

Academy for Health & Fitness

Summary

Price
£415 inc VAT
Or £69.17/mo. for 6 months...
Study method
Online
Duration
2 hours · Self-paced
Access to content
365 days
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD & IAO Accredited Certificate - £10
  • CPD & IAO Accredited Certificate - £29
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

☞☞ Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! ☚☚

Are you interested to learn the best customer service skills and techniques to be great at your customer care? Then develop your knowledge with our course and learn from home at a pace that suits you. The course has been expertly designed for you to complete through distance e-learning and achieve a skillset all without leaving your own home!

Customer Service is crucial for the success of every business. Improving the quality of your customer experience can give you a loyal customer base, spread the word about your stellar reputation, and ultimately increase your business income. High-performing customer-service representatives, who consistently impress, can move quickly into supervisory and management positions in their careers.

Why is Customer Service Important?

  1. Because of a bad experience, when 86% of clients avoid doing business with a company, it means that companies must treat any support interaction as an opportunity to acquire, maintain, or upsell.
  2. Good customer service is a revenue generator. It provides clients with a full, unified experience that aligns with the mission of an organization.
  3. Britain, according to several reports. Due to bad customer service, businesses lose more than $50 billion annually, and seven out of 10 customers say they've invested more money doing business with a company that offers better service.

Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course.

With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development.

You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards.

Enrolling on the Level 3 Diploma in Customer Service course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program.

Certificates

CPD & IAO Accredited Certificate

Digital certificate - £10

CPD & IAO Accredited Certificate

Hard copy certificate - £29

If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

*** Course Curriculum ***

►►► Level 3 Diploma in Customer Service Course ◄◄◄

  • WHY Customer Service Is CRITICAL To Your Business!
  • Good Isn’t Good Enough!
  • We Are ALL in the “Helping Field”
  • Providing “Concierge” Level Of Service
  • The 5 Tenets Of TQM
  • How To Boost Customer Satisfaction
  • How To Avoid The 10 Deadly Sins Of Customer Service!
  • More Money $$$ – Through Customer Retention
  • How Much Is A Customer Worth? $$$
  • Do You Understand Your Customer?
  • Dealing With Difficult Customers
  • “LEAP” Into Customer Service!
  • Exceptional Phone Service
  • WHY Customers Buy From YOU! $$$
  • BONUS LECTURE!!! FINAL TIPS!!!

Assessment Process

Once you have completed all the modules in the Level 3 Diploma in Customer Service course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Level 3 Diploma in Customer Service course.

Who is this course for?

Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody.

Requirements

You will not need any prior background or expertise to enrol in this course.

Career path

After completing this course, you are to start your career or begin the next phase of your career.

Questions and answers

No questions or answers found containing ''.

Brooke asked:

Hello, Will this customer service course be beneficial for me, as I want to apply for the Customer Service Representative post? Thank you

Answer:

Hi Brooke, Thank you very much for your query. The Customer Service Course has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. We believe that this course will enhance your skills and will add value to your CV.

This was helpful. Thank you for your feedback.
Lucas asked:

Usually how long is the duration of the course?

Answer:

Hi Lucas, Thanks for the query. It is approx 2 hour required to complete this course. Thanks.

This was helpful. Thank you for your feedback.
Sam asked:

What are the requirement for this Customer Service course?

Answer:

Hello Sam, Thank you very much for your query. This course does not require any experience or qualification to get enrolled. It is available to all students, of all academic backgrounds.

This was helpful. Thank you for your feedback.
Connor asked:

What level is this course how much is certificate?

Answer:

Hello Conor, This is a Level-3 - Intermediate course. You can order your certificate for £10 for PDF and £29 for hardcopy certificate or both for £34 Thanks.

This was helpful. Thank you for your feedback.
Harry asked:

Hello, can I buy this as a gift?

Answer:

Hi Harry, Yes, you can purchase the course for someone else. You just need to provide the student details accordingly. Thank you!

This was helpful. Thank you for your feedback.
Ask a question

Reviews

2.7
Course rating
46%
Service
46%
Content
73%
Value

Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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