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Customer Service Course - CPD Certified

John Academy

Summary

Price
£163 inc VAT
Or £54.33/mo. for 3 months...
Study method
Online
Duration
4 hours · Self-paced
Qualification
No formal qualification

Overview

Description

Get ready for achieving success in working environments driven by client relationship for example, restaurants, motels, clubs, bars, bistros, coffee-houses and retail locations. The customer service skills you will gain in this course will help you achieve success in wide range of industries. The modules on this course have been designed by the industry experts and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and team and how to work under stress.

Course media

Description

Customer Service Course

  • First Lesson
  • Second Lesson
  • Third Lesson
  • Fourth Lesson
  • Fifth Lesson

John Academy: A Great Place to Learn for Everyone, Forever

Expert Authors: We select authors with expertise and experience of training professionals. Our authors are industry experts, academics, authors, face-to-face trainers or online trainers; most often they have a combination of these backgrounds

Engaging Content: Our succinct, bite-sized and business-focussed course materials are designed to deliver the most effective training for you. Each course is made up of modules, manageable learning chunks of text, images, videos and tasks.

Why choose us?

  • Study in a user-friendly, advanced online learning platform;
  • All the study materials are available in your student portal including videos tutorials.
  • One of the most successful online education platforms in the UK.
  • Affordable, engaging & high-quality e-learning study materials;
  • You will have unlimited access to online learning platform in 24 hours a day, 7 days a week in 12 Months.
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognised accredited qualification;
  • Access to course content on mobile, tablet or desktop from anywhere anytime;
  • The benefit of applying for NUS Extra Discount Card;
  • 24/7 student support.
  • Technical supports and live chat service for your inquiries. This is very helpful for international learners.
  • Excellent and flexible mentor supports by our team of experienced tutors/trainers via email.

Assessment:

  • At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
  • Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

  • In addition to the course price there is an additional charge for certificate. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at the following price:
  • Hard Copy by post - £39.00
  • Soft Copy PDF via email - £24.00

Who is this course for?

  • Anyone who deals with customers on daily basis in any kind of job or business

Requirements

  • This course is available to all learners, of all academic backgrounds.
  • Learners should be aged 16 or over to undertake the qualification.
  • Good understanding of English language, numeracy and ICT are required to attend this course.

Career path

  • Sales Executive/Officer
  • Marketing Executive/Officer
  • Sales Manager
  • Marketing Manager

Questions and answers

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
Related searches: Online courses

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