Contact Center Training Course

Contact Center Training Certificate

Is a CPD certificate that leads the candidates toward professional development. For many people, the term Contact Center relates to sales calls and telemarketers. There are so many avenues that a contact center can be of assistance within a company that do not pertain to sales calls. A contact center can provide customer support, information technology support, and much more. The key to having a great customer experience using a contact centre is in the training. A well trained contact center can be the difference between gaining more customers and losing customers. Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount. With our “Contact Center Training” Training, your participants will discover the basic elements of being an effective employee of a contact center.

Progression:

Certificate in Customer service training

Course Outline

To achieve Contact Center Training Certificate learner must have to achieve Mandatory Modules with UK Professional Development Academy.

Mandatory Topics:

• Topic 1: It Starts at the Top
• Topic 2: Peer Training
• Topic 3: How to Build Rapport
• Topic 4: Learn to Listen
• Topic 5: Manners Matter - Etiquette & Customer Service (I)
• Topic 6: Manners Matter - Etiquette & Customer Service (II)
• Topic 7: Handling Difficult Customers
• Topic 8: Getting the Necessary Information
• Topic 9: Performance Evaluations
• Topic 10:Training Doesn’t Stop

Certificate

Upon successfully passing the Final Test, Learner must pay for a Certificate of Completion from UKPDA in PDF format or hard copy.

CPD Accredited Certificate of Completion (PDF format) = £29

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges local £9 = £49

CPD Accredited Certificate of Completion (Hardcopy) = £40 + postage charges International £14 = £54

Without any prior knowledge of Contact Center, the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Contact Center can take the course. There are no specific deadlines for admission, and you can enrol anytime on this Contact Center course.

There are no precise requirements for the Contact Center Training Certificate as no prior knowledge and experience of Contact Center is required.

Students seeking to enrol for this Contact Center training course should meet the following requirements;

• Basic knowledge of the English Language & Basic Computer Skills
• Be age 16 years or above

After completing the Contact Center training course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector.

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