Skip to content

Customer Service Advisor Level 5 - QLS Endorsed

QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 3 CPD Courses | Lifetime Access | 24/7 Tutor Support

One Education


£189 inc VAT
Or £63.00/mo. for 3 months...
Study method
30 hours · Self-paced
Access to content
Lifetime access
No formal qualification
30 CPD hours / points
  • Certificate of completion - Free
  • Certificate of completion - Free
Additional info
  • Tutor is available to students

Add to basket or enquire


Are you looking to improve your customer service skills and knowledge? Look no further than our course bundle, which includes four courses that will help you become a customer service expert. This bundle includes a QLS-endorsed diploma in Customer Service Advisor at Level 5, as well as three CPD-accredited courses in Phone-Based Customer Service, Know Your Customer (KYC), and Customer Relationship Management.

The QLS endorsement is a mark of high quality and excellence in the UK, recognised and accepted by industry experts and recruiters. This means that you can trust the content of the Diploma in Customer Service Advisor to provide you with the skills and knowledge necessary to excel in customer service.

The Phone-Based Customer Service course is designed to build upon the knowledge gained from the Diploma in Customer Service Advisor, specifically in the area of phone-based customer service. This course will teach you how to communicate effectively and efficiently over the phone, as well as how to handle difficult customers and resolve their issues.

The Know Your Customer (KYC) course will expand your knowledge of identifying and verifying customers. You will learn about the KYC policy, its importance, and how to implement it. This course will teach you how to identify potential risks and ensure compliance with regulatory requirements.

The Customer Relationship Management course will help you understand the importance of building relationships with customers. You will learn how to manage and maintain customer relationships, as well as how to use customer data to improve business performance.

By completing these four courses, you will gain a deep understanding of customer service and develop a range of skills to excel in your career. Invest in yourself and your career with our customer service course bundle.

Learning Outcomes

Upon completion of this course bundle, you will be able to:

  • Understand the principles of customer service and the importance of customer satisfaction
  • Develop effective communication skills for phone-based customer service
  • Understand the importance of KYC and regulatory compliance
  • Learn how to build and maintain strong customer relationships
  • Develop problem-solving skills to resolve customer issues
  • Learn how to use customer data to improve business performance
  • Develop a strong understanding of customer service strategy and how it contributes to overall business success

With the knowledge and skills gained from these courses, you can excel in your current role or explore new opportunities in customer service and sales. Sign up today and take the first step towards becoming a customer service expert.



30 CPD hours / points
Accredited by CPD Quality Standards

Course media


Curriculum for Diploma in Customer Service Advisor at QLS Level 5

Module 01:

  • Understanding Customer Service
  • Identifying Customer Expectations
  • Providing Excellent Customer Service

Module 02:

  • Focusing on Your Customer
  • Customer Service and the Telephone
  • Handling Complaints
  • Enduring Stress

Module 03:

  • Communication Skills
  • Dealing With Challenges Assertively
  • Seven Steps to Customer Problem Solving

Module 04:

  • Six Critical Elements
  • Understanding Leadership
  • Five Practices of Leadership

Module 05:

  • Asking the Right Questions
  • Close with Vocals
  • Cold and Warm Calls

Module 06:

  • Checklist for Success
  • Customer Relationship Management
  • Requirement Driven Product Selection

Module 07:

  • Getting Started
  • Peer Training
  • Learn to Listen
  • How to Build Rapport

This course bundle covers a range of topics related to customer service, including the principles of customer service, phone-based customer service, Know Your Customer (KYC) policies, and customer relationship management. By completing this bundle, learners will develop a deep understanding of customer service and gain a range of skills to excel in their careers. They will learn how to communicate effectively with customers over the phone, handle difficult situations, and build strong customer relationships. They will also learn how to use customer data to improve business performance and become experts in customer service strategy. Completing this bundle will open up new opportunities for career advancement and success in the customer service industry.


There are assignments and quizzes at the end of the courses to test the learners' knowledge and deepen their understanding. Learners will need to obtain 60% marks to pass the assessments. After successful completion of the assessment of each course, learners will be eligible for certificates. The QLS certificateis included in the bundle price, and learners can also claim their CPD-accredited certificate for a predetermined price.

Who is this course for?

This comprehensive course bundle is perfect for the following:

  • Customer service representatives
  • Sales and marketing professionals
  • Small business owners
  • Anyone looking to develop or enhance their customer service skills

Career path

Upon completion of this course bundle, you can pursue a variety of rewarding career paths, such as:

  • Customer Service Representative: £17,000 - £23,000
  • Customer Service Manager: £25,000 - £40,000
  • Sales Manager: £30,000 - £60,000
  • Business Development Manager: £35,000 - £70,000

Note: Salaries listed are approximate and may vary depending on experience, location, and industry.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

Learners will qualify for the highly sought-after QLS Endorsed Certificate after successfully passing the assessment at the conclusion of each endorsed course.

The Quality Licence Scheme is a credible and renowned endorsement that marks high quality and excellence in the UK. It is well accepted and recognised by industry experts and recruiters.

Learners who purchase this bundle will receive Hard-copy QLS Certificate at their doorstep!


Currently there are no reviews for this course. Be the first to leave a review.


Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.