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Customer Service Administrator

15 in 1 CPD Accredited Bundle | 1 Free PDF Certificate + 1 Hardcopy Certificate | 150 CPD Points | Instant Access

Thames College


£75 inc VAT
Or £25.00/mo. for 3 months...
Study method
60 hours · Self-paced
Access to content
1 year
No formal qualification
150 CPD hours / points
  • Hardcopy CPD Certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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In today's competitive market, proficient customer service administration is pivotal for businesses to thrive.

The Customer Service Administrator Course offers a comprehensive understanding of Customer Relationship Management (CRM), an indispensable aspect of modern business operations.

Spanning across eight modules, this course delves deep into CRM fundamentals, strategies, data analysis, databases, and the future trajectory of CRM. Learners will learn techniques to enhance customer relationships, handle complaints effectively, and utilise data for informed decision-making.

In the UK, 86% of consumers are willing to pay more for better customer experience, while 73% of consumers point to customer experience as an essential factor in purchasing decisions.

With the customer service industry projected to grow by 15% in the next five years, mastering CRM is crucial for professionals to meet evolving consumer demands and secure competitive advantage in the market.

Learning Outcomes:

  • Gain an in-depth understanding of Customer Relationship Management (CRM) principles.
  • Learn fundamental techniques and strategies for effective CRM implementation.
  • Develop proficiency in data analysis and interpretation within CRM systems.
  • Acquire skills in managing CRM databases and utilising them for enhanced customer interactions.
  • Learn strategies for handling customer complaints and strengthening customer relationships.

★ Courses we are offering with Customer Service Administrator ★

  1. Customer Relationship Management
  2. Phone-Based Customer Service
  3. Retail Customer Service Diploma
  4. Certificate in Know Your Customer & Customer Due Diligence
  5. Ultimate Body Language Masterclass
  6. Email Writing
  7. Communication Building Masterclass
  8. People Management Diploma
  9. Diploma in Lean Process and Six Sigma
  10. Cross - Cultural Awareness
  11. Public Speaking: Confident Delivery Skills
  12. Assertiveness and Self Confidence Development
  13. Using Mindfulness at Work for Productivity
  14. Workplace Productivity Training
  15. Decision Making and Critical Thinking

Additional perks of selecting Customer Service Administrator course from Thames College:

This Customer Service Administrator course offers you the benefit of —

  • Learn Customer Service Administrator with an engaging voiceover and visual elements.
  • Lifetime access to the Customer Service Administrator course.
  • Participate in quick assessments and get instant feedback on your Customer Service Administrator course progress.
  • Study Customer Service Administrator on your own schedule.


Hardcopy CPD Certificate

Hard copy certificate - Included

You will receive a free CPD Accredited hardcopy certificate for the title course only. But you can purchase Hardcopy certificate for the rest of the courses for £8.99 each.


150 CPD hours / points
Accredited by CPD Quality Standards

Course media


Those looking to improve their abilities while preparing for a specific job opportunity can take the Customer Service Administrator course! This Customer Service Administrator course will keep you up to speed on the most relevant revisions and will teach you how to implement them. So, if you want the finest training possible, you should invest in this Customer Service Administrator course.

Course Curriculum:

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: Data Analysis in CRM
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 08: Future of CRM

Who is this course for?

Those who want to strengthen their skills while training for the desired job should take advantage of the Customer Service Administrator training!


This Customer Service Administrator course is accessible to anyone with an eagerness to learn.

Career path

  • Customer Service Administrator: £20,000 - £25,000 per annum
  • CRM Coordinator: £25,000 - £30,000 per annum
  • Customer Relationship Manager: £30,000 - £35,000 per annum
  • CRM Analyst: £25,000 - £30,000 per annum
  • Customer Experience Specialist: £25,000 - £30,000 per annum

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.