Customer Service : Effective Communication

Customer Service Effective Communication

Customer Service Effective Communication is essential for the improvement of an association. It encourages managers to perform the fundamental tasks of Organising, Management Planning, Motivating and Controlling. Hence, it can be assumed that effective communication is the backbone of an association.

Effective communication helps achieve the organisational goals easily and within a short time. No group or organisation can survive without communication. Co-ordination of work is impossible and the organisation cannot exist in the absence of communication.

Each act of communication impacts the organisation in one way or another. It is a string that binds the inter-dependent parts of an organisation. When it stops, organisation activities cease to exist but it is not useful until it is understood and transmitted by others. Effective communication encourages better performance and employment satisfaction. Individuals can easily understand their responsibilities and become more involved with them.

It is through effective communication that a manager accomplishes his tasks through his workers. Additionally, communication comprises the methods by which change is effected, objectives are accomplished and behaviour is modified.

This premium unit provides a comprehensive overview of the importance of effective communication in an organisation and explores the importance of developing a communication strategy.

Key concepts such as communicating service details to external customers, communicating service quality to internal customers and providing training materials are also covered in the unit. You will learn how to develop an effective communication strategy.

Importance of Effective Communication

Objectives

After completing this course learners will be able to:

• Discuss the importance of effective communication in an organisation
• Discuss how to develop an effective communication strategy

Program Content

Lesson(s)

Introduction to the Importance of Effective Communication

Topics

• Developing a Communication Strategy
• Communicating Services to External Customers
• Communicating Service Quality to Internal Customers
• Training Materials

This is a stand-alone course and it assumes no prior knowledge.

*Note: This is an independent unit not a complete course so does not equalize to a course. This will give you 10 CPD points to add on your CV. At the end of the unit, you can claim CPD Accredited unit by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).

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