Customer Retention Certificate – CPD Accredited

Customer Retention Certificate – CPD Certified

Every business will have to deal with dissatisfied customers from time to time. Understanding how to resolve customer grievances so they return in the future is key to growing a business’ profits and reputation.

In this course, you will learn what successful businesses do to retain their customers and how they use the principles of great customer service to quickly resolve complaints. You will learn how to communicate with difficult customers, how to use complaints as an opportunity to improve and how your attitude can make all the difference in resolving a challenging situation.

** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**

Certificate of completion

Digital certificate - Included

You Will Learn:

• Why every customer deserves outstanding service and how to respond if a customer makes an unjustified complaint
• How to make a customer feel valued and respected
• How to listen to a customer, show empathy and ask the right questions when they make a complaint
• Why staff need to possess sufficient background knowledge on the products and services they are selling
• Why problem-solving is a key skill you must develop to placate a dissatisfied customer

Benefits of Taking This Course:

• If you work in customer service or aftersales, this course will teach you how to resolve customer grievances quickly and efficiently
• If you supervise employees who work in customer service, this course will help you troubleshoot problems and enhance customer satisfaction
• The communication skills you will learn on this course are applicable to other business situations, such as negotiating in meetings
• This course will help you reframe customer complaints as an opportunity to improve the business, which in turn will increase revenue

Course Modules/Lessons

Module 1: The Fundamentals of Customer Retention

Module 2: Dealing with Complaints

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Customer Retention Certificate is designed for anyone working in customer service or aftersales, or even business owners.

Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

Currently there are no Q&As for this course. Be the first to ask a question.