Customer Relationship and Phone Based Service - Endorsed Training

Step into a world where your voice shapes experiences. Our "Customer Relationship and Phone Based Service - Endorsed Training" bundle crafts your ability to connect and influence through words. Journey through five unique QLS endorsed courses, each weaving a narrative of success in customer interactions and public relations.

This comprehensive bundle integrates five QLS endorsed courses, tailored to refine your communication and service acumen. The journey begins with the Diploma in CRM and PR, enhancing your understanding of customer relations and public image. Elevate your abilities with the advanced Diploma in Phone-Based Customer Service, followed by practical insights into service environment and customer knowledge. Each course is a step in your journey towards excellence in customer interaction, offering a blend of theoretical insights and real-world scenarios. Perfect for those seeking to navigate the nuances of customer relationships and public perception with finesse.

Learning Outcomes:

After completing this course, you will be able to:

1. Craft compelling narratives in customer relationship management.
2. Navigate the complexities of public relations with confidence.
3. Excel in phone-based customer service with advanced strategies.
4. Implement effective service environment techniques.
5. Deepen your insights into customer behaviour and needs.
6. Analyse and respond to customer feedback constructively.
7. Build and maintain strong, lasting customer relationships.
8. Communicate effectively across various customer interaction scenarios.

Certificate of completion

Hard copy certificate - Included

The "Customer Relationship and Phone Based Service - Endorsed Training" is a QLS Endorsed Bundle designed to transform your approach to customer engagement. This bundle is not just a set of courses; it's a journey through the realms of customer relationship management (CRM), public relations (PR), and advanced telephone-based service techniques. You'll start with the Diploma in CRM at QLS Level 4, delving into the art of customer connection and retention. Then, shift focus to the world of PR, learning to shape public perception with the Diploma in PR at QLS Level 4. The Diploma in Phone-Based Customer Service at QLS Level 5 takes you a step further, equipping you with strategies for excellence in telephonic interactions. Further, the Award in Customer Service & Environment at QLS Level 2 and the Award in Know Your Customer at QLS Level 2, add layers of understanding to your customer service repertoire. This QLS Bundle is a comprehensive pathway to elevating your role in customer-centric industries, blending theory with real-world insights for a holistic learning experience.

• Customer Service Representatives aiming to enhance their communication strategies.
• Public Relations Officers seeking to improve their relationship-building skills.
• Sales Professionals wanting to deepen customer engagement.
• Business Owners looking to improve customer satisfaction and loyalty.
• Marketing Executives desiring a better grasp of customer dynamics.

• Customer Service Manager (£30,000 - £45,000)
• Public Relations Specialist (£25,000 - £40,000)
• Sales Executive (£20,000 - £30,000)
• Business Development Manager (£35,000 - £50,000)
• Marketing Coordinator (£22,000 - £30,000)

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