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Customer Complaint Handler- CPD Certified

Limited Time Offer! CPD Accredited| Free ID Card| No Exam Needed| 24/7 Expert Support | Audio Visual Training

Academy for Health & Fitness


£12 inc VAT
Study method
6 hours · Self-paced
Access to content
365 days
No formal qualification
10 CPD hours / points
  • CPD Accredited Certificate - £10
  • CPD Accredited Certificate - £29
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

9 students purchased this course

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48-Hour Knowledge Knockdown! Prices Reduced Like Never Before!

Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler.

Elevate your career – enroll today and start your journey towards success!

Learning outcome of this Customer Complaint Handler- CPD Certified course:

  • Understand customer service principles and their significance.
  • Differentiate between good and average customer service.
  • Communicate effectively with customers using various strategies.
  • Maintain a positive attitude in customer interactions.
  • Identify and address customer needs with tailored solutions.
  • Handle in-person, electronic, and phone customer service professionally.
  • Develop problem-solving skills, active listening, and rapport-building techniques.

Why Prefer This Customer Complaint Handler Course?

  • Opportunity to earn a certificate accredited by CPD QS.
  • Get a free student ID card! (£10 postal charges will be applicable for international delivery)
  • Get instant access to this Customer Serviece course.
  • Learn Customer Serviece from anywhere in the world
  • Customer Serviece is affordable and simple to understand
  • Customer Serviece is entirely online, interactive lesson with voiceover audio
  • Lifetime access to the Customer Serviece course materials
  • Customer Serviece comes with 24/7 tutor support


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


** Course Curriculum of Customer Complaint Handler ***

Here is the curriculum breakdown of the Customer Complaint Handler course:

  • Module 01: Introduction to Customer Service
  • Module 02: What’s Different about Good Customer Service?
  • Module 03: Customer Service Communication Strategies
  • Module 04: Establishing Your Attitude
  • Module 05: Identifying and Addressing Customer Needs
  • Module 06: In-Person Customer Service
  • Module 07: Providing Electronic Customer Service
  • Module 08: Aspects of Phone Etiquette
  • Module 09: Building Rapport Over the Phone
  • Module 10: Inbound and Outbound Calls
  • Module 11: Active Listening and Managing Tough Callers
  • Module 12: Managing Interoffice Calls and Voicemail
  • Module 13: Problem Solving over the Phone
  • Module 14: Intra Organisation Dealings
  • Module 15: Measuring Customer Service

Who is this course for?

Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody.


You will not need any prior background or expertise to enrol in this Customer Service course.

Career path

After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as:

  1. Customer Service Representative: $30,000 - $45,000
  2. Customer Support Specialist: $35,000 - $55,000
  3. Complaints Resolution Officer: $40,000 - $60,000
  4. Call Center Agent: $28,000 - $40,000
  5. Client Relations Coordinator: $35,000 - $50,000
  6. Customer Experience Associate: $32,000 - $48,000

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


CPD Accredited Certificate

Digital certificate - £10

CPD Accredited Certificate

Hard copy certificate - £29

If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.