Course Description
This home study Customer Care course is designed for people who wish to gain an understanding of the principles and practice of Customer Service. No prior knowledge is required.
Course Content
- Unit 1 What is Customer Care?
- Unit 2 Customer Care and Company Benefits
- Unit 3 Considering a Policy and Plan
- Unit 4 Customer Care and You
- Unit 5 Customer Care and Service Plans
- Unit 6 Motivating Staff
- Unit 7 Standards and Monitoring
- Unit 8 Selling the Plan
- Unit 9 An Overview
Qualification Information
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and a Learner Unit Summary (which lists the details of all the units the learner has completed as part of the course).
The course has been endorsed under the ABC Awards' Quality Licence Scheme. This means that UK Distance Learning & Publishing has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by UK Distance Learning & Publishing to meet specific learners' and/or employers' requirements which cannot be satisfied through current regulated qualifications. ABC Awards' endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government[1]. It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
[1] Regulators for exams and assessments in England and Wales
Method of Study
Online Version
Our online A-Level courses are fully digitised versions of the paper-courses, so you can study on any PC or smart device when connected to the internet.
As with the paper course, your online learning programme is completely flexible, so you can study at a pace that suits you.
All of our online course content is broken down into bite size chunks to make your learning more manageable and effective.
Tutor Support
You will have access to a tutor via email who will mark your work, guide you through the course and assist you with any problems you may have. In addition you will be supplied with a comprehensive Study Guide which will help you through the study and assessment process.
