Customer Care : Complaints Handling

Certificate in Customer Service

Customer complaints Handling is complex, hard work and stressful but absolutely crucial for customer care. Complaints are emotionally-driven and dent profitability and reputation, but they can really sap your morale too. UKPDA Customer care , Complaints Handling training course allows you to see things from the customers’ perspectives, (even when they’re not to blame for their complaint) and gives them the confidence, practical skills and practice you need to transform the way you handle them. You’ll feel assured that you have all the knowledge you need to balance your customer complaints with what your organisation needs.

This course is specifically designed for the individuals who want to establish their career in the customer service and for the business owners who want to develop effective customer service program for their business.

The course will also be helpful for the candidates who want to improve their skills of customer handling, want to add value to their CVs, students seeking for higher qualification in customer service, and for professionals like managers, supervisors etc.

Course Benefits

The following is included for online study with UKPDA

• Course material include all the essential learning material such as lecture notes, Assessments, Quizzes (if require) in PDF, Microsoft Word, Excel, PowerPoint format and other useful study links.
• Assessment resources accessible through our online learning platform 24/7.
• A professional one-to-one tutor to provide all-inclusive assistance throughout the course by online

Assessment

After studying through the training manual, Learner will have to attempt Final Assignment.

The Assignment Brief containing the different questions will be available on Learning Platform. You will be assessed by UKPDA’s Assessor. A range of assessment methods may be used. When an assessment criteria is met, it will be graded ‘Pass’. If there is further evidence required, it will be graded ‘referred or fail’ and your assessor will give feedback as to how you can meet the criteria. You can resubmit an assignment as many times as you need to.

All Written report(s) / Assessment(s)are online and are taken either through or after the course, these are included in the course price.

Duration

The minimum time period to complete this training is 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner’s pace and ability to give time to study.

Learners will have access to their Training via Learning Platform for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.

Certificate

Upon successfully passing the Final Assignment(s) / Final Test(s) Learner needs to pay for Certificate of Completion from UKPDA either in PDF format or Hardcopy.

Certificate of Completion (PDF format) = £27

Certificate of Completion (Hardcopy) = £35 + postage charges £9

Students seeking to enrol for this course should meet the following requirements;

• Basic knowledge of English Language
• Be age 16 years or above

After taking this course the students will be eligible for different careers in customer service discipline such as customer service officer, customer Support Office, Customer relationship office (CRO), Public relation assistant, PR manager, and customer support assistant.

Currently there are no Q&As for this course. Be the first to ask a question.