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Concierge Training Course
Course Line On Demand

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Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
1.3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Final Exam (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

The Concierge Training Course is designed to provide learners with the essential skills and knowledge to thrive as professional concierges across various industries. This flexible, self-paced course covers a wide range of concierge services, from hotel settings to corporate and residential environments. You will develop key competencies in customer service, organisation, and emergency response, preparing you for success in this dynamic role.

Key Highlights of the Concierge Training Course:

  • Free final exam included as part of your learning experience

  • Official course completion certificate awarded upon successful completion

  • Delivered by a CPD-registered, UKRLP-listed, and AHOT-recognised provider

  • Ensures quality, credibility, and recognised standards in your studies of Concierge

This course is ideal for anyone seeking to enter or advance in the concierge profession with confidence and professionalism.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Assessment details

Final Exam

Included in course price

Curriculum

8
sections
8
lectures
1h 17m
total

Course media

Description

This comprehensive Concierge training covers all vital aspects of the role. You will start by understanding the fundamentals of concierge service and the various types offered in different industries. The course highlights the necessary skills such as communication, problem-solving, and time management, critical for delivering exceptional service.

You will learn the principles of running a concierge service business and how to consistently provide excellent customer service. The training also delves into the work environment and etiquette that define a professional concierge, along with emergency procedures tailored for hotel concierges to handle critical situations effectively.

Successful completion of this course awards you a free digital certificate, validating your skills and enhancing your career prospects. Course Line, an award-winning educational brand, ensures the course meets high standards of accessibility and relevance.

Who is this course for?

This course is perfect for aspiring concierges, hospitality professionals, and anyone interested in customer service roles within hotels, corporate offices, or luxury residential settings. It welcomes beginners as well as existing staff who want to deepen their understanding of concierge responsibilities.

Those transitioning careers into hospitality or looking to specialise in concierge work will find this training invaluable. The course supports learners from diverse backgrounds committed to providing outstanding service.

Requirements

Learners should have basic English proficiency and access to a computer, tablet, or smartphone with internet connectivity. No prior experience in concierge work or hospitality is required, making this course accessible to newcomers. Dedication to learning and a customer-focused attitude will help learners gain the most from this training.

Career path

Graduates of this course can pursue various roles including Hotel Concierge, Corporate Concierge, Residential Concierge, and Guest Relations Officer. These positions are available in hospitality venues, corporate environments, luxury residences, and event management firms.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Concierge, Hospitality
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