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Concierge: Customer Service and Hospitality

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£12 inc VAT
Study method
Online, On Demand What's this?
0.6 hours · Self-paced
No formal qualification
10 CPD hours / points
  • Reed Courses Certificate of Completion - Free
  • CPD QS Certificate - PDF - £4.99
  • CPD QS Certificate - Hardcopy - £9.99
Additional info
  • Tutor is available to students

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Concierge services play a crucial role in the UK hospitality sector by providing personalised assistance and enhancing the overall guest experience. According to recent statistics, 85% of UK travellers believe that concierge services are essential for a memorable stay, and 73% are more likely to return to a hotel that offers a dedicated concierge service.

The Concierge: Customer Service and Hospitality course is designed to equip individuals with the essential skills and knowledge needed to excel in the field of concierge services. This comprehensive Concierge: Customer Service and Hospitality program emphasises the importance of exceptional customer service and hospitality in the service industry. Participants will gain an understanding of the role of a concierge, including their responsibilities and duties. This course covers various aspects of delivering outstanding customer service, focusing on building strong relationships, effective communication, and problem-solving. Participants will also learn about workplace etiquette and professionalism, emphasising the importance of maintaining a positive image and creating a welcoming environment. In addition, the course provides insights into emergency measures specific to hotel concierge services, ensuring participants are well-prepared to handle unexpected situations efficiently and calmly. By the end of this Concierge: Customer Service and Hospitality course, participants will have the skills and confidence to provide exceptional concierge services and leave a lasting impression on guests.

Learning Outcomes

After completing this Concierge: Customer Service and Hospitality course, you will be able to:

  1. Comprehend the fundamentals of high-quality concierge services.
  2. Deliver superior customer service in various hospitality settings.
  3. Apply professional etiquette and standards in concierge roles.
  4. Effectively manage and respond to emergency situations in hotels.
  5. Communicate effectively with guests from diverse backgrounds.
  6. Provide tailored recommendations and services to guests.
  7. Enhance guest experience through attentive and personalised service.
  8. Develop strategies for handling challenging customer interactions.


Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD QS Certificate - PDF

Digital certificate - £4.99

Get a CPD QS PDF certificate at an affordable price of £4.99 only.

CPD QS Certificate - Hardcopy

Hard copy certificate - £9.99

Get a CPD QS Hardcopy certificate at an affordable price of £9.99 only.


10 CPD hours / points
Accredited by CPD Quality Standards


0h 34m

Course media


This CPD QS Accredited "Concierge: Customer Service and Hospitality" course is a comprehensive program designed for those aiming to excel in the hospitality industry. This course delves into the art of delivering world-class customer service, equipping you with the skills to handle every guest interaction with grace and professionalism. You'll learn the nuances of concierge etiquette, effective communication strategies, and the importance of personalising guest experiences. Additionally, the course covers essential emergency measures in hotel environments, preparing you for unforeseen situations. By the end of this course, you will have honed your abilities to not just meet but exceed guest expectations, making you an invaluable asset in the hospitality sector.

Course Completion Certificate

Once you've completed the Concierge: Customer Service and Hospitality course, you will immediately be sent a free PDF certificate from REED. You can also choose to receive a CPD QS PDF/Hardcopy certificate. Prices for CPD QS certificates are as follows:

  • PDF Certificate: £4.99

Email delivery of printable/shareable PDF certificate.

  • Hardcopy Certificate: £9.99

Professionally printed certificate delivery.

Who is this course for?

If you are interested or curious about Concierge: Customer Service and Hospitality, you can enrol in this course to further understand the subject. The course is open for anyone and ideally for:

  • Hospitality professionals seeking to specialise in concierge services.
  • Hotel staff looking to enhance their customer service and hospitality skills.
  • Individuals interested in pursuing a career as a concierge in the hospitality industry.
  • Customer service professionals aiming to broaden their skill set in the field of hospitality.
  • Job seekers who want to stand out and increase their employability in the service sector.


The Concierge: Customer Service and Hospitality course is open to everyone and has no formal entry criteria.

Career path

After completing this Concierge: Customer Service and Hospitality course, you can pursue the following career pathways:

  1. Hotel Concierge (Average UK Salary: £22,000)
  2. Guest Relations Manager (Average UK Salary: £26,000)
  3. Front Desk Manager (Average UK Salary: £24,000)
  4. Hospitality Customer Service Representative (Average UK Salary: £20,000)
  5. Luxury Hotel Staff (Average UK Salary: £25,000)

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.