IT Support Technician Training
Kingston Open College
CPD Accredited Training | Free PDF Certificate Included | Instant & Lifetime Access
- Online
- 0.9 hours · Self-paced
- Certificate(s) included
- 10 CPD points
- Tutor support
...and documentation. In addition, it strengthens customer communication and complaint handling skills. Finally, it covers cybersecurity, GDPR, ITIL, analytics, and emerging technologies shaping UK IT support. Learning Outcomes Explain helpdesk structures and escalation tiers Identify hardware
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