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Complaints Handling Level 1 & 2- CPD Certified Training

CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access

Training Express Ltd


£12 inc VAT
Study method
2 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Enhance your customer service skills and become an expert in complaints handling with the CPD-certified Complaints Handling Level 1 & 2 training. Gain a deep understanding of customer service delivery, learn effective complaint resolution strategies, and master building strong customer relationships. Take your customer service career to new heights with this comprehensive training.

Learning Outcomes:

  • Gain a solid understanding of customer service delivery concepts and practices.
  • Develop skills in organising and structuring effective customer service processes.
  • Explore customer relationship management (CRM) strategies for enhanced customer satisfaction.
  • Learn techniques for monitoring and resolving customers' complaints and problems.
  • Understand the impact of customer satisfaction on brand reputation.
  • Discover social media tools and channels for effective business communication.


Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media



Welcome to the Complaints Handling Level 1 & 2 - CPD Certified Training, a comprehensive course designed to equip you with the knowledge and skills necessary to excel in customer service and complaints handling. In today's competitive business landscape, providing exceptional customer service is crucial, and this complaints handling course offers a deep understanding of customer service delivery and effective complaint management.

This Customer service training covers everything from understanding the core principles of customer service delivery to mastering the intricacies of complaints handling. Explore the organisation and structure of customer service to ensure a seamless customer experience. Learn how effective customer relationship management (CRM) can contribute to resolving complaints and building strong customer connections

Join us on this CPD-certified training and elevate your customer service skills to new heights, becoming a valuable asset in handling complaints and delivering exceptional service.

Course Curriculum

  • Module 01: Concepts and Practices in Customer Service Delivery
  • Module 02: Organise Customer Service Delivery
  • Module 03: Structure of Customer Service
  • Module 04: Customer Relationship Management (CRM)
  • Module 05: Customer Satisfaction & Relationship with Brand
  • Module 06: Monitoring and Resolution of Customers’ Complaints & Problems
  • Module 07: Social Media Tools and Channels for a Business


Upon successful completion of the course, all learners will be eligible to receive a certificate titled Customer Service & Environment to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.

  • PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.
  • Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.
  • Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Who is this course for?

The target audience for the Customer service course is:

  • Customer service representatives are looking to enhance their skills in complaints handling.
  • Frontline staff involved in customer interactions and complaints handling.
  • Supervisors and team leaders responsible for managing customer service and complaints handling teams.
  • Business owners and managers are seeking to improve customer satisfaction levels.
  • Professionals are interested in gaining CPD-certified training in complaints handling.

Career path

This Customer service course will be beneficial for anyone looking to pursue a career as:

  • Customer Service Representative: £18,000 - £25,000 per annum
  • Customer Experience Specialist: £22,000 - £35,000 per annum
  • Complaints Handler: £20,000 - £30,000 per annum
  • Customer Service Team Leader: £25,000 - £40,000 per annum
  • Customer Relationship Manager: £30,000 - £50,000 per annum

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.