Communication Skills: Communicating with Empathy
Chart Learning Solutions
Summary
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Overview
Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.
In the workplace, being empathetic helps you connect with others. It fuels productive conversations, builds stronger relationships, and boosts morale. In short, it’s an essential business skill. What happens when we fail to notice, understand, and relate to our conversation partner?
Description
Understand how empathy fuels successful conversations. We outline how to communicate with empathy, and we list three statements to avoid when offering support. What is an empathy roadblock, and list some of the most common ones. Then, we’ll propose four solutions for overcoming these roadblocks. When we communicate with empathy, we listen before we speak, acknowledge what we’ve heard, and validate the other person’s emotions. Empathy can be tricky. To empathize with others, we need to suspend our judgment, see things through another’s eyes, and use our imagination.
The following are some of the key outcomes in this course:
Understand how empathy fuels successful conversations
Understand how to communicate with empathy, and we list three statements to avoid when offering support
What is an empathy roadblock, and list some of the most common ones
Learn about four solutions for overcoming these roadblocks
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.