Change Management Certification – Foundation

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Change Management Foundation

Included in course price

Change Management Certification - Foundation Course Curriculum

Introduction:

Module 1: Course Orientation

• Introduction
• Course Structure
• Study Guidance
• Learning Outcomes
• Exam Information
• Target Audience
• Certification Structure

Module 2: Understanding Change

• Introduction
• The Sigmoid Curve
• Organisations’ Experiences of Change
• Success Factors for Change Management
• Individual vs. Organisational Change
• Project & Change Management
• Improving Success Rates
• Summary

Module 3: The Human Side of Change

• Introduction & Learning Objectives
• The Change Curve: Introduction, Stages, Practical Observations
• The Human Transition Model: Overview, Endings, Neutral Zone, New Beginnings
• Motivation: Overview, Maslow’s Hierarchy, Rewards & Punishments, Growth & Satisfaction, Anxieties, Personal Growth
• Individual Differences: Overview, Personality Types, Conflict & Preferences
• Summary

Module 4: Change Models and Frameworks

• Introduction & Learning Objectives
• Metaphors of Organisations
• Models of Change:
• Lewin’s Three-Stage Model
• Kotter’s Eight-Step Model
• Senge’s Systems Thinking Model
• Summary

Module 5: Roles in Change Management

• Introduction & Learning Objectives
• Change Roles Across the Lifecycle
• Effective Sponsorship
• Characteristics of Good Change Agents:
  

  • Change Managers vs. Change Agents

  • Line Manager Roles

  • Sources of Power

• Role of Line Management
• Summary

Module 6: Organisational Culture

• Introduction & Learning Objectives
• Defining Organisational Culture
• Development and Identification of Culture
• Shaping Culture
• Culture vs. Climate
• Cultural Categorisation
• Summary

Module 7: Complexity and Emergent Change

• Introduction & Learning Objectives
• Chaos Theory
• Complex Adaptive Systems
• Complex Responsive Processes
• When Emergent Approaches Are Needed
• Defining the Future
• Leadership in Emergent Change
• Summary

Module 8: Vision and Drivers of Change

• Introduction & Learning Objectives
• Force Field Analysis
• Developing Vision:
  

  • Gathering Viewpoints

  • Defining Vision

  • Writing Vision Statements

  • Avoiding Pitfalls

Module 9: Stakeholder Engagement

• Introduction & Learning Objectives
• Principles of Stakeholder Engagement
• Identifying Stakeholders:
  

  • Workshops and Techniques

• Segmenting Stakeholders:

  • CPIG Segmentation

• Mapping Stakeholders:

  • Personas, Empathy Maps, Stakeholder Radar, Two-Dimensional Mapping

• Influencing Stakeholders:

  • Innovation Adoption Curve

  • Mobilisation Listening

  • Emotional & Meaning-Based Leadership

  • Demonstration Strategies

Module 10: Communication and Engagement

• Introduction & Learning Objectives
• Communication Theory:
  

  • Biases, Feedback, Interpersonal vs. Mass Communication

  • One-Way & Two-Way Approaches

• Communicating Change:

  • Engagement Strategies

  • People-Focused Approaches

  • Communication Effectiveness

  • Barriers

  • Appealing to Hearts and Minds

• Communication Channels:
  

  • Lean vs. Rich Media

  • Fostering Collaboration

Module 11: Assessing Change Impact

• Introduction & Learning Objectives
• Change Impact Assessment:
  

  • Categorisation

  • McKinsey 7s Model

  • Key Inputs

  • Stakeholder Impact

  • Severity Assessment

• Summary

Module 12: Managing Individuals Through Change

• Introduction & Learning Objectives
• The Change Formula
• Supporting Individuals in Change:
  

  • Change Agent Networks

  • Middle Managers

  • Innovators, Majority & Laggards

• Building Change Teams:

  • Tuckman’s Five Stages

  • Glaser & Glaser’s Five Elements

• Developing a Change Management Plan
• Preparing for Resistance:
  

  • Psychological Contract

  • Common Causes

• Summary

Module 13: Learning and Training in Change

• Introduction & Learning Objectives
• Learning Theory Roots
• The Learning Cycle
• Learning Styles
• Conscious Competence Model
• The Learning Dip
• Planning for Training
• Summary

The change management certification is ideal for anyone involved in making change happen at work. Whether you're leading the way or simply part of the process, it's especially useful for people in roles like:

Project Managers and Team Leaders: Individuals who oversee projects and need to manage change effectively to ensure project success. They will benefit from learning structured change management techniques to implement changes smoothly and minimise disruption​.

HR Professionals: Those involved in managing organisational development and employee relations. This course helps HR practitioners understand the impact of change on people and develop strategies to support employees through transitions​​.

Consultants and Advisors: Professionals who provide guidance to organisations on best practices in change management. The course equips them with the knowledge to advise clients on effectively managing change initiatives​.

Middle and Senior Managers: Managers at various levels who are responsible for driving change and ensuring that their teams adapt to new processes and systems. They will learn how to lead change initiatives and manage resistance effectively​​.

IT Professionals: Individuals involved in implementing new technologies and systems within organisations. Understanding change management helps them facilitate smoother transitions and user adoption of new tools and processes​​.

Business Analysts: Professionals who analyse business processes and recommend improvements. Knowledge of change management enables them to plan and implement changes that align with organisational goals​​.

No matter what role you’re in, the Change Management Certification - Foundation course gives you the tools and know-how to manage change with confidence.

This course has no prerequisites.

Enjoy your training on any device, whether it's a mobile phone, iPad, Apple Mac, or PC. Internet connection required.

• Change Manager
• Change Management Consultant
• Organisational Development Specialist
• Project Manager
• HR Change Manager
• Business Transformation Manager
• Change Implementation Manager
• IT Change Manager
• Organisational Change Advisor
• Transition Manager
• Learning and Development Manager
• Business Analyst
• Process Improvement Manager
• Program Manager
• Operational Excellence Manager