Telephone Etiquette Training – Online Course – CPD Accredited
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- Exam(s) / assessment(s) is included in price
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Overview
Telephone Etiquette Training – Online Course – CPD Accredited
Welcome to our online Telephone Etiquette training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Phone etiquette is a highly valuable tool to have in an employee’s skill-set. This Telephone Etiquette training course will help participants improve their phone skills, which will make them more confident, improve sales, and help gain new customers while retaining current clientele. A more confident employee is also one that is happier, and happier employees will produce more satisfied customers.
Through our online Telephone Etiquette course, participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organisation as a whole. Recognising the different skills used between inbound and outbound calls along with knowledge on how to deal with rude or angry callers makes this course a significant investment.
Certificate duration: 2 years
Entry requirements: No entry restrictions
Recommended prerequisites: N/A
Assessment type: End of course assessment
Assessment pass mark – 80% needed to pass and gain a CPD certificate
Cost(s) of assessment and certification – All costs included in the course price
Awarding/Accrediting body – CPD Certification Service (CPDUK)
Telephone Etiquette Training – Online Course – CPD Accredited.
CPD
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Description
Course aims
With our online Telephone Etiquette training course, participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their career.
Learning outcomes
The learning outcomes of this online Telephone Etiquette training course are to:
- Recognise the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Understand different methods of employee training.
What is telephone etiquette?
Telephone etiquette means being respectful to the person you are talking with, showing consideration for the other person’s limitations, allowing that person time to speak, communicating clearly and much, much more. Your voice must create a pleasant visual impression over the telephone.
For most types of businesses, the telephone plays a significant part in daily operations. This is because companies need them to call out and contact vendors, business associates, and clients or customers. They are also valuable in that they open a door of communication with customers by allowing them to contact the business at any time during its hours of operation. As important as the phone is, it is just as important that companies know the difference between what is good and what is bad phone etiquette.
They must understand that how they interact with clients and business associates over the phone will either portray them in a positive light or a negative one. In the hands of a poorly trained employee, manager, or business owner, telephone use can have an extremely negative effect on the business. For this reason, it is essential that companies properly train their employees on good and bad phone practices.
Why is Telephone Etiquette so important?
With so much attention being placed on online communication, whether it’s via email and social media, it seems that conversing with your actual voice is a lost art. However, answering the telephone is still a big part of the experience for many businesses.
Talking with someone effectively on the phone truly is an art form. It’s so much different from both talking to people online and in person. Online, you have the time to devise a great answer and think about what you are going to speak about before you press “enter.”
And when you are talking to someone in the flesh, you can use your facial expressions and body language to translate better what you are trying to get across. But when you are talking on the phone, it’s all about your voice and the way you speak to them directly. That’s why having good manners on the phone is so important.
What is covered in this course?
This online Telephone Etiquette training course includes the following:
- Module One: Getting Started
- Module Two: Aspects of Phone Etiquette
- Module Three: Using Proper Phone Language
- Module Four: Eliminate Phone Distractions
- Module Five: Inbound Calls
- Module Six: Outbound Calls
- Module Seven: Handling Rude or Angry Callers
- Module Eight: Handling Interoffice Calls
- Module Eight: Review Questions
- Module Nine: Handling Voicemail Messages
- Module Ten: Methods of Training Employees
- Module Eleven: Correcting Poor Telephone Etiquette
- Module Twelve: Wrapping Up
Telephone Etiquette Training – Online Course – CPD Accredited.
Who is this course for?
This online Telephone Etiquette training course is suitable for those who want to develop their telephone skills.
The meaning of telephone etiquette can sometimes be challenging to describe. It can be a unique attribute or characteristic that facilitates excellent communication, inside and outside the office. It can be a unique way that you show confidence in any challenging situation. These and other events can become more easily managed with this great online learning course.
Telephone Etiquette Training – Online Course – CPD Accredited.
Requirements
Learn anywhere, anytime on any device
You will need access to a desktop computer, laptop, tablet or smartphone device to complete these online courses. You can start, pause/stop and return to where you left off.
Our courses utilise responsive design features, making them available on any device of your choice.
Telephone Etiquette Training – Online Course – CPD Accredited.
Career path
Our online courses and programmes range from introductory modules at Level 1 (awareness/beginner) to advanced and expert modules up to Level 6.
Our e-learning modules count towards CPD hours for professionals in various sectors as well as meeting mandatory and statutory requirements (where relevant).
Telephone Etiquette Training – Online Course – CPD Accredited.
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.