Call Centre Training Courses

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Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed.

After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market.

Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once.

Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest.

This Call Centre Training Bundle Consists of the following Premium courses:

• ⇒ Course 01: Phone-Based Customer Service
• ⇒ Course 02: Customer Relationship Management
• ⇒ Course 03: Retail Strategy
• ⇒ Course 04: Public Speaking and Presentation Skill Course
  
• ⇒ Course 05: Sales: Psychology of Customers
• ⇒ Course 06: Telesales Executive Training
• ⇒ Course 07: Facilities Management Level 3
• ⇒ Course 08: Data Protection and Data Security Level 2
• ⇒ Course 09: Effective Communication Skills Diploma
• ⇒ Course 10: The Formula to Talk with Strangers
• ⇒ Course 11: Emotional Intelligence and Human Behaviour
• ⇒ Course 12: Content Management
• ⇒ Course 13: Touch Typing Essential Skills Level 3
• ⇒ Course 14: Stress Management Training

Benefits you'll get choosing Apex Learning for this Call Centre Training:

• Pay once and get lifetime access to 14 CPD courses
• Free e-Learning App for engaging reading materials & helpful assistance
• Certificates, student ID for the title course included in a one-time fee
• Free up your time — don't waste time and money travelling for classes
• Accessible, informative modules designed by expert instructors
• Learn at your ease — anytime, from anywhere
• Study the course from your computer, tablet or mobile device
• CPD accredited course — improve the chance of gaining professional skills
• Gain valuable knowledge without leaving your home

How will I get my Certificate?

After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

• PDF Certificate: Free (For The Title Course)
• Hard Copy Certificate: Free (For The Title Course)

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal.

Curriculum:

⇒ Course 01: Phone-Based Customer Service

• Module 1: Introduction to Customer Service
• Module 2: What’s Different about Good Customer Service?
• Module 3: Customer Relationship Management
• Module 4: Customer Service Communication Strategies
• Module 5: Aspects of Phone Etiquette
• Module 6: Building Rapport Over the Phone
• Module 7: Inbound and Outbound Calls
• Module 8: Active Listening and Managing Tough Callers
• Module 9: Managing Interoffice Calls and Voicemail
• Module 10: Problem Solving over the Phone
• Module 11: Intra Organisation Dealings
• Module 12: Measuring Customer Service

⇒ Course 02: Customer Relationship Management

• Module 01: Introduction to Customer Relationship Management (CRM)
• Module 02: CRM Fundamentals
• Module 03: CRM Strategies CRM Strategies
• Module 04: Data Analysis in CRM
• Module 05: CRM Databases
• Module 06: Deepening Customer Relationship
• Module 07: Handling Customer Complaints
• Module 08: Future of CRM

⇒ Course 03: Retail Strategy

• Module 01: Introduction to Retail Management
• Module 02: Retail Strategy
• Module 03: Retail Buying and Merchandising
• Module 04: Retail Pricing
• Module 05: Supply Chain Management in Retailing
• Module 06: The Sales Process and Dealing with Customers at the Checkout
• Module 07: Importance of Consumer Behaviour
• Module 08: Taking Trends and Targeting Customers Effectively
• Module 09: The Importance of Communicating with Customers
• Module 10: Choosing a Retail Location
• Module 11: Retail Psychology
• Module 12: Negotiate the Right Deal with Suppliers
• Module 13: Develop Store Security Procedures
• Module 14: Management Skills for Leading Your Team
• Module 15: Selling in Multiple Channels
• Module 16: Retail Brand Management
• Module 17: Health & Safety for Retail Stores
• Module 18: Consumer Rights Act

⇒ Course 04: Public Speaking and Presentation Skill Course

• Introduction
• QUICK UNLEARNING Before Starting this "SKILL"
• IS THIS HAPPENED WITH YOU????
• Impressive Methods of Hooking Audience, even before your Speech or Presentation
• 6 Highly Impressive Methods of Starting any Speech or Presentation!!
• Body Language: 6 Methods for Impressive Body Language for Speech or Presentation
• Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety
• Effective Methods of Ending Any Speech or Presentation

⇒ Course 05: Sales: Psychology of Customers

• Introduction
• Introducing A.S.K - concentrating on 'A' for ATTRACT.
• Section 3 The 'S' of A.S.K. - SERVING
• Section 4 The K of A.S.K
• Section 5 ...And lastly...

⇒ Course 06: Telesales Executive Training

• Module 1: Introduction to Tele Sales Executive Training
• Module- 2: All About Telemarketing
• Module 3: Elevate Sales on Telephone
• Module 4: Prospective Telephone-Sales Expert
• Module 5: The Right Words and Phrases to Use on a Sales Call
• Module 6: Preparing The Call
• Module 7: Opening The Call
• Module 8: Structuring The Call
• Module 9: Verbal Communication Skills
• Module 10: Dealing with Objections
• Module 11: Closing the Sale/ Gaining Commitment
• Module 12: Dealing with Rejection
• Module 13: Close a Sale Call
• Module 14: Increasing your Earnings by Expanding Sales

⇒ Course 07: Facilities Management Level 3

• Module 01: Introduction to Facility Management
• Module 02: Space Management
• Module 03: Managing Workplace Services
• Module 04: Human Resource and Contract Management
• Module 05: Lease Purchase and Vendor Management
• Module 06: Health and Safety at Work
• Module 07: Sustainable Facility Management
• Module 08: Maintenance and Repairs
• Module 09: Project Management
• Module 10: Business Development and Succession Planning

⇒ Course 08: Data Protection and Data Security Level 2

• GDPR Basics
• GDPR Explained
• Lawful Basis for Preparation
• Rights and Breaches
• Responsibilities and Obligations

⇒ Course 09: Effective Communication Skills Diploma

• Module 01: Business Communication
• Module 02: Verbal and Non-verbal Communication
• Module 03: Written Communication
• Module 04: Electronic Communication
• Module 05: Communicating with Graphic
• Module 06: Effectively Working for Your Boss

⇒ Course 10: The Formula to Talk with Strangers

• Section 01: Course Overview
• Section 02: The Formula
• Section 03: Summary
• Section 04: End

⇒ Course 11: Emotional Intelligence and Human Behaviour

• Module 01: Human Behaviour and Basic Psychological Process
• Module 02: Evolutionary Perspective of Human Behaviour
• Module 03: Human Intelligence
• Module 04: Intelligence Test and Variations in Intelligence
• Module 05: Learning and Conditioning
• Module 06: Language and Communication
• Module 07: Introduction to Emotion
• Module 08: Emotion Influences Cognition
• Module 09: Stress, Anger and Conflict
• Module 10: Emotional Intelligence
• Module 11: Self-Leadership
• Module 12: Neuro-Linguistic Programming (NLP)

⇒ Course 12: Content Management

• Module 01: Introduction to Content Management
• Module 02: Content Management System (CMS)
• Module 03: Basics of Content Management Systems
• Module 04: Content Strategy
• Module 05: Content Marketing
• Module 06: Content Marketing Tools and Tactics
• Module 07: Content Marketing Strategy

⇒ Course 13: Touch Typing Essential Skills Level 3

• Module 01: Getting Started
• Module 02: DRILL 1 The home keys
• Module 03: DRILL 2 e and i, g and h
• Module 04: DRILL 3 o and n, shift keys and t
• Module 05: DRILL 4 extra practice . and y
• Module 06: DRILL 5 , and w
• Module 07: DRILL 6 m and u
• Module 08: DRILL 7 v and x
• Module 09: DRILL 8 sentence drills
• Module 10: DRILL 9 figures
• Module 11: DRILL 10 alphabetical paragraphs
• Module 12: Recap

⇒ Course 14: Stress Management Training

• Beginning Concepts
• Specific Stress Management Techniques
• MORE Stress Reduction Strategies
• Still MORE Stress Reduction Techniques – Part 1
• Still MORE Stress Reduction Techniques – Part 2
• Still MORE Stress Reduction Techniques – Part 3
• BONUS Video & Wrap Up!
• Special LIVE Bonus Video!

Anyone from any background can enrol in this Call Centre Training bundle.

Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.

Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors.

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