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Call Centre Training Course

Get Your Certificate Within A Day! 24 Video Lesson> Instant Access> Easy to Learn> No Exam Required> 24/7 Expert Support

Knowledge Gate


£19.99 inc VAT
Study method
Online, On Demand What's this?
2.4 hours · Self-paced
No formal qualification
10 CPD hours / points
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

2 students purchased this course

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Call Centre Training

  • Interactive Lessons
  • Career-Oriented Curriculum
  • Easy-to-Follow Pattern
  • Learn from The Best!

This Call Centre Training course allows you to:

  • Build a firm foundation in Call Centre Training.
  • Facilitate your voyage toward a rewarding career in Call Centre Training.
  • Articulate your skills in Call Centre Training.
  • Familiarise yourself with the cutting-edge tools relevant in Call Centre Training.

Ultimately, be the 'center' of the circle!

We all were in the same state before. We have had something in our minds for a long time. And? We procrastinate!

Since, finally, you are here. It's time to lift off!

To provide you with the thrust you need, we unload this extensive Call Centre Training course. So let's sail, shall we?

  • Learn from the pro's and be a pro yourself!
  • Designed to facilitate learning from the ground up
  • Learn Call Centre Traininganywhere and anytime!
  • Get your certification on Call Centre Trainingfrom Reed after crossing the finishing line

Well, you are ready to enrol in Call Centre Training. Welcome aboard!


Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.


10 CPD hours / points
Accredited by CPD Quality Standards


2h 25m

Course media


The following is a breakdown of this Call Centre Training course's curriculum:

  • Module 01: Understand Call Center Strategies
  • Module 02: Understand Different Types of Conversations & Its Functions
  • Module 03: How to Effectively & Courteously Answer the Phone
  • Module 04: Basic Tools for Telemarketers
  • Module 05: Speaking with Confidence
  • Module 06: Six Types of Questions
  • Module 07: Benchmark Metrics
  • Module 08: SMART Goals
  • Module 09: Six Success Factors
  • Module 10: Telephone Selling
  • Module 11: Telemarketing: Inbound or Outbound
  • Module 12: Plugging into Telephone Sales
  • Module 13: Personality Traits & Skills for Telephone-Sales Pros
  • Module 14: Top Ten Word & Phrases to Use on a Sales Call
  • Module 15: Telephone Sales: Identifying & Assessing Your Achievement Goals
  • Module 16: Telephone Services: Scripting an Opening Statement
  • Module 17: Structuring Outbound Sales Call
  • Module 18: Communicate Verbally
  • Module 19: Four Categories of Objections
  • Module 20: Closing: More Than the Last Step
  • Module 21: Seven Steps to Deal with Rejection
  • Module 22: The Best Closing Strategy: Sale Call
  • Module 23: DISC Model: Increase Your Sales
  • Module 24: Knowing When It’s Time to Close

The Process of Getting Your Certificate

You will be entitled to a free digital certificate from Reed once you have finished the Call Centre Training course.

Who is this course for?

Anyone interested in learning more about Call Centre Training or who is curious about it is welcome to enrol in this course.


No formal entry requirements exist for the Call Centre Training course, which is open to everyone.


CPD Quality Standard Certificate

Digital certificate - £4.99

Hardcopy Certificate (FREE UK Delivery)

Hard copy certificate - £9.99

Hardcopy Transcript: £9.99

Career path

Whether you want to upgrade or start from scratch, this course will make it easier for you to pursue a career in Call Centre Training. So, express your expertise, differentiate yourself from competitors, and succeed in the Call Centre Training field!

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.