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Call Centre Training and Client Management

CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access


Training Express Ltd

Summary

Price
£12 inc VAT
Study method
Online
Duration
5 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Earn up to £35,000 per year as a call centre agent with the right skills. Call centre agents earn good salaries, and they have the opportunity to learn new skills and advance their careers. This Call Center Training and Client Management course will teach you everything you need to know to be successful in a call centre role. Enrol today and start your career in call centre management!

Learning Outcomes:

  • Develop essential communication skills to effectively engage with clients in a call centre environment.
  • Ability to apply proven telephone etiquette to create a positive customer experience.
  • Cultivate strong negotiation techniques for resolving conflicts and achieving win-win outcomes.
  • Master the art of managing difficult clients with empathy and professionalism.
  • Understand key call centre metrics and benchmarks to optimise performance and productivity.
  • Stay updated on the latest call centre technology and trends for enhanced efficiency.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Elevate your call centre operations with our comprehensive training course designed to equip your team with the skills and knowledge needed to excel in client management. This course encompasses a wide range of modules, each focusing on crucial aspects of call centre dynamics. Through engaging and insightful content, your team will acquire essential communication skills, learn the art of effective negotiation, and develop strategies to manage challenging clients with finesse.

Additionally, they will gain a deep understanding of call centre metrics, enabling them to optimise performance and meet key benchmarks. Furthermore, the course explores the latest trends in call centre technology, ensuring that your team remains at the forefront of industry advancements. Don't miss this opportunity to enhance your call centre's performance. Enrol your team today and empower them with the skills needed to deliver exceptional client management.

Certification

Upon successful completion of the course, all learners will be eligible to receive a certificate titled Call Centre Training to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.

  • PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.
  • Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.
  • Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Who is this course for?

This course is perfect for:

  • Call centre team leaders seeking to enhance their agents' skills.
  • Customer service representatives aiming to excel in client management.
  • Aspiring call centre managers looking to build a strong foundation.
  • Established call centres wanting to optimise their team's performance.

Career path

  • Customer Service Representative: £18,000 - £25,000 per annum
  • Call Center Agent: £18,000 - £26,000 per annum
  • Team Leader: £22,000 - £35,000 per annum
  • Call Center Supervisor: £25,000 - £40,000 per annum
  • Call Center Manager: £30,000 - £55,000 per annum
  • Call Center Operations Director: £45,000 - £80,000 per annum

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

Hardcopy Certificate (UK Delivery):

For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.

Hardcopy Certificate (International Delivery):

For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.