Average Claims Handler salary in the UK

Job Title: Household Claims HandlerLocation: Liverpool, HybridSalary: £27,500 - £31,000 per annum DOE plus Performance bonus up to £2,000 per annumJob Type: Permanent, Full TimeBored in your current role?Looking to change direction or take the next step in your insurance career?Want more than just a job?Looking for an employer who is as passionate about your success as you are?We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre.What you will be doing:Creation of new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customerAccurately checking all details of a claim after every call, cross referenced with policy terms, conditions, endorsements and exclusionsManaging a varied (Accidental Damage, Fire, Theft, Escape of Water etc.) portfolio of claims from FNOL stage through to settlement/conclusionIdentifying and investigating potentially fraudulent claimsInstructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlementEnsuring underwriting requirements are checked at claim inception and throughout the lifecycle of the claimProactively managing customer/third party expectations including appropriate signposting if applicableProviding proactive and correct assessments with regards to indemnity positionsAccurate quantum assessment of claims presented using the relevant tools available to assistApplication of accurate reserves in line with company reserving philosophyAdherence to best practice and key strategiesEffective file and portfolio managementAny other Ad hoc task as the needs of the business dictateWhat we're looking for:Ability to work in a culture of openness, trust and respect with a team player attitudeMinimum of two years claims handling experience (Motor, Household, EL/PL etc.)Ability to interpret policy wording, terms and conditions and endorsementsAbility to work in a fast-paced environmentGood written and verbal communication skills including rapport buildingStrong organisation skills with the ability to prioritise tasksAbility to fact find and analyse information resulting in accurate decision makingGrow with Acorn:At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.Benefits:35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreA Few Things to Know Before You ApplyWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You - We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Claims Handler may also be considered for this role.

Claims Handler - InsuranceLeading UK Legal FirmSalary up to £40,0002 days on site in Leeds (city centre)Client DetailsOur clients is a highly respected Legal Firm who support businesses across the UK. With multiple offices across the country, this role will join the team in Leeds and will be on site 2 days per weekDescriptionManage insurance claims from first notification through to settlement, ensuring a professional and efficient customer experience.Assess claim validity by reviewing policy coverage, terms, conditions, and supporting documentation.Investigate claims by gathering evidence, obtaining statements, reviewing reports, and liaising with relevant parties.Ensure all claims are handled in accordance with company procedures, regulatory requirements, and service level agreements.Accurately record claim information and maintain up-to-date case notes within claims management systems..Identify potentially fraudulent claims and escalate concerns in line with fraud prevention procedures.Instruct and manage external suppliers, including repairers, engineers, medical experts, and loss adjusters where required.Meet individual productivity, quality, and customer service targets.Handle customer complaints and complex claim queries, seeking resolution in a timely manner.Provide guidance and support to colleagues on claims processes, policy interpretation, and best practices where appropriate.Contribute to continuous improvement initiatives to enhance claims processes, customer satisfaction, and operational efficiency.ProfilePrior experience managing insurance claimsExperience of working within delegated authority arrangements or insurer panel environmentsKnowledge of commercial insurance products, liability claims or management liability insurance.Experience managing multiple claims within service level deadlinesExperience communicating with insurers, brokers and clientsJob OfferJoin a highly respected legal firmSalary up to £40,000Hybrid working - 2 days on site in LeedsModern city centre office environment

Technical Claims HandlerAre you an experienced Technical Claims Handler looking for a new position within a legal firm?Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, an inclusive culture and being natural advocates for their clients.They are looking for motivated, hard-working and experienced individuals to join them as a Technical Claims Handler in Bristol City Centre. Benefits and Package for a Technical Claims Handler:Salary: Up to £45,000 Per AnnumHours: 35 hours per week, 9.30am - 5.30pmContract Type: PermanentLocation: Bristol City CentreSupportive and encouraging teamWorking for a large and highly respected firmWorkplace pensionGenerous annual leave allowanceHybrid after probationKey Responsibilities of a Technical Claims Handler:Handling complex technical claims casesActing as a subject matter expert across the businessProviding technical and legislative claims expertise and knowledgeInstructing and collaborating with claims partners, such as brokers, lawyers, investigators and assessorsDeveloping and managing relationships with claims partners, updating existing processes, and creating new onesSupport training of new starters and supervise team during peak periodsKey Skills and Experience of a Technical Claims Handler:You ideally will have a strong understanding of claims including technical knowledge and experience (10 plus years of handling claims essential)You should be able to build internal relationships and understand the expertise across the firmHaving a commercial, committed and proactive approach is requiredYou will need to be able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trustBeing committed to being a part of a supportive, inclusive and collaborative firm is requiredIf you are interested in this position and have the relevant skills and experience required, please apply now!Red Recruitment (Agency)