Average Claims Handler salary in Northampton

We are working with a leading insurance and claims solutions provider who are looking to appoint a Casualty Claims Handler in the Northampton area.As a Casualty Claims Handler, you will manage a caseload of EL and PL insurance claims, taking responsibility for investigating liability, assessing damages, and achieving fair outcomes. This is an opportunity for an experienced claims professional to gain more autonomy and responsibility, while working with a supportive and established insurance business.ResponsibilitiesHandle and investigate casualty (EL/PL) insurance claims from first notification through to settlementReview, record, and manage claims within policy and compliance standardsGather evidence, adjust reserves, and explain liability decisions clearlyNegotiate settlements within authority levelsBuild and maintain positive working relationships with clients, solicitors, and third partiesRespond to written and phone enquiries promptly and professionallySupport colleagues with general administration where neededLiability Claims Handler RequirementsExperience handling EL and PL insurance claimsAbility to evaluate liability, coverage, and recovery opportunitiesKnowledge of reserving principlesStrong written and verbal communication skillsWell organised, with the ability to manage your own caseloadEligible to work in the UKWhat's on OfferSalary up to £34,000Autonomy and responsibility with professional supportA role within a stable and well-regarded insurance group

Please note this role is office based during probation then moves to 2 days WFH if preferred.The Client is passionate about training within their organisation. Their employees are able to progress their professional qualifications and continually develop their skills within the industry.With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.JOB TITLE: Technical Claims Handler DEPARTMENT: Claims TeamOur client is hoping to bring into their team two experienced claim handlers with technical building expertise. You will have already worked in the buildings/construction/property/insurance sector and are looking to join a business where they care about your progression, training, and work/life balance.Starting as a handler, you will have previous claims handling/management experience with strong negotiation and the ability to really listen and manage client cases. This can be a fast-paced environmentDuties will involve the following:Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.Examining documentation to ensure we are in full possession of the factsLiaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.Understand the works in process and state of progress with the claim and works carried out.Ensure the customer is updated throughout the repair process.Manage the customer, client, and claimant’s experience throughout the repair process.Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issuesEntering into discussions with the claimant in order to settle the claimEnsuring you keep the internal system up to date and communicate any issues internallyThis company have a rising stars academy and have promoted many of their talent into leadership and managerial roles, they understand the importance of valuing those that join them and offering the chance to take industry qualifications and be supported by training..PERSON SPECIFICATION:Experience working within the claims/insurance sectorsKnowledge of building products is desirableStrong negotiation skillsAbility to work to deadlinesPersonable and approachableLooking for a career, further training & progressionAbility to communicate effectively on all levelsExcellent attention to detailAnalyticalIT literate and able to pick up new systemsAbility to work on own initiative and manage own workload as well as add real value to the teamHOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min LunchSTARTING SALARY: (£30,000 – £35,000 DOE) plus £200 monthly bonus take home based on team targetsOTE - including bonusHOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.BENEFITS: Excellent progression.Company pension which increases with time servedAn industry leading maternity policy£500 wellbeing payment at annual reviewLoyalty bonus at milestone yearsSupport to continue training and paid for professional qualificationsAccess to a Rising Stars programme and equal support for mental and physical wellbeing.HEATH & Safety: No current issues to report on site

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewAre you passionate about helping people and delivering great customer service? At Strata Solicitors, part of Gallagher, we’re looking for someone to join our team as a Recovery Claims Handler. You’ll manage claims efficiently, provide excellent service to our clients, and work in a supportive environment. After your probation period, you’ll have the flexibility to work from home two days a week.  We’ll also support your career growth by contributing to your Chartered Institute of Insurance (CII) or professional legal qualification.  How you'll make an impactIn this role, you’ll take charge of your own caseload of uninsured loss recovery claims. Using our case management system, you’ll work to resolve claims quickly and fairly. You’ll communicate with third parties and insurers to determine liability for road traffic accidents and secure the best outcomes for our clients.  You’ll respond to enquiries promptly and clearly, whether by phone or in writing. Building strong relationships with clients will be key, as will keeping accurate records and ensuring compliance with regulations. When necessary, you’ll consider litigation to avoid delays and act in the best interests of our clients.  About YouYou’re quick to learn and confident in making decisions. You’re comfortable negotiating and influencing others, whether over the phone or in writing. You enjoy working both independently and as part of a team.  You’re detail-oriented and thrive in a fast-paced environment. You take pride in your work and approach challenges with a positive, can-do attitude. Knowledge of the Highway Code would be a bonus, but it’s not essential.  Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partners