Average Claims Handler salary in the UK

Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between £26,700 - £34,800 DOE plus £2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectivesValidating all claims for indemnity and fraudProviding proactive and correct assessment of liabilityAccurate quantum assessment of claims presented using the relevant tools available to assistApplication of accurate reserves in line with company guidelinesAssisting with coaching and mentoring of less experienced handlersAdherence to best practice and key strategiesEffective file and portfolio managementAny other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respectStrong organisation skills with the ability to prioritise tasksAbility to fact find and analyse information to result in accurate decision makingExperience of handling injury claims outside of the Low Value Personal Injury Claims PortalKnowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveArmed Forces Defence employer recognition scheme - Supporting those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.

Property Claims HandlerOur client is hiring a Desktop Property Claims Handler to manage a portfolio of low to medium complexity property damage claims from First Notification of Loss (FNOL) through to settlement and closure. You’ll deliver fair, timely outcomes while learning key technical skills such as coverage assessment and negotiation, supported by structured training, coaching, and quality assurance.This role is perfect for someone early in their claims career who is organised, empathetic, and keen to build strong foundations in end to end claims handling within a TPA setting.Responsibilities The responsibilities of the Desktop Property Claims Handler include (though are not limited to): Own a personal caseload of property claims from FNOL to closure, ensuring proactive progress and accurate file documentation. Handle common domestic and small commercial perils (e.g., accidental damage, escape of water, storm, impact and theft within authority). Triage and validate claims: confirm policy and cover details, gather evidence (photos, estimates), and set clear next steps with customers. Coverage decisions within delegated authority using policy wordings and endorsements; clearly document rationale and communications. Reserve accurately and update promptly as new information emerges. Assess quantum using quotes/estimates and negotiate fair and reasonable settlements or authorise repairs; issue robust repudiations where appropriate (with clear reasons). Escalate promptly when a claim exceeds authority, presents potential fraud, or becomes technically complex; collaborate with senior handlers as needed. Maintain diary control to hit contact, update, and settlement milestones.Skills and Experience Previous experience handling property claims (domestic or commercial) in an insurer, TPA, broker, or loss adjusting environment. Proven track record of managing property claims independently Experience issuing clear decision letters, including declines or partial settlements, with well reasoned explanations. Experience working within defined SLAs, KPIs, and audit standards. Familiarity with claims management systems Comfortable managing customers through distressing events and able to de escalate difficult conversations.Key CompetenciesHighly organised with strong diary management and the ability to prioritise a dynamic workload. Proactive, decisive, and able to take ownership of claims end to end. Analytical thinker with a practical, problem solving mindset. Team oriented with a willingness to support colleagues, share knowledge, and contribute to continuous improvement. Resilient, adaptable, and comfortable working in a fast paced environment.Strong knowledge of regulatory and industry standards (FCA, GDPR, Treating Customers Fairly).

The PersonWe're looking for an experienced First Notification of Loss and Claims Administrator to join our clients growing Motor FNOL (First Notification of Loss) team and help deliver exceptional customer service from the moment a claim is reported.This is a fantastic opportunity for someone with strong customer service and administrative or experience who enjoys a fast-paced environment and wants to make a real difference in the customer journey.The applicant needs to be within a commutable distance to either Bromley or West Malling, Kent. Responsibilities The responsibilities of the FNOL & Administration Handler include (though are not limited to): Handle inbound FNOL calls and notifications via phone, email, and digital channels. Gather and record all relevant claim details accurately and efficiently in the claims management system. Validate policy cover and identify any potential issues or required referrals. Provide clear guidance to customers regarding the claims process, next steps, and required documentation. Maintain and update claim files, ensuring documentation, correspondence, and evidence are stored correctly. Issue standard letters, acknowledgements, and requests for information. Ensure all actions comply with regulatory, legal, and data protection standards (e.g., FCA, GDPR).Skills and Experience Experience within motor insurance claims, FNOL, or TPA environments.Previous experience in a customer service, call handling, or administrative role.Strong communication skills (verbal and written) with a professional and calm manner.High attention to detail and accuracy in data entry.Ability to multitask and manage workload in a fast-paced environment.Proficient with Microsoft Office and claims or case management systems.Customer-centric approach with a focus on delivering a positive experience.Knowledge of basic motor policy cover, liability, and claims processes.Key CompetenciesCustomer Service ExcellenceTeamwork & CollaborationProblem-SolvingOrganisation & Time ManagementProfessionalism & IntegrityAbility to Work Under PressureStrong knowledge of regulatory and industry standards (FCA, GDPR, Treating Customers Fairly).