Average Claims Handler salary in Newcastle Upon Tyne

A renowned National Loss Adjusting Organisation are now seeking an experienced Liability Claims Handler to join their specialist Casualty Liability Team.You will handle a variety of specialist Liability claims, predominantly EL & PL and Third-Party Property Damage losses. You will manage and be responsible for your own caseload of losses, being part of a dedicated team you will play a vital part of the business by providing an exceptional claims service to key clients. Due to growth and expansion this will be an exciting time to join where you will be offered the opportunity to progress and develop long-term.Key responsibilities:Handle predominantly EL & PL claims through to settlementManage your own dedicated caseload of Casualty claims and handling enquiries in relation to policy indemnity, legal liability and quantumLiaise with the Insurer, Policyholder and BrokerInvestigate allocated claims, looking at evidence and liaising with all relevant parties and determining liabilityWhere appropriate refer to a field adjuster for site investigation to establish how the loss occurredGather all necessary evidence and relevant documentationDetermine appropriate action for resolutionNegotiate settlement where appropriateKeep up to date with any technical changes within the industry and to your role which may involve participating in training programmes within the companyAbout you:Liability/Casualty Claims handling experience specifically EL & PL (Personal Injury) including Property Damage within the Loss Adjusting, Insurance or Legal IndustryExperience of handling your caseload of claims through to settlementThe ability to value an injury lossExperience of handling defendant lossesExcellent communication skills both verbal and writtenGood planning and organisational skillsSolid IT skills and be able to use multiple in-house systemsInsurance Industry Qualifications or working towards desirableBenefits on offer: Remote or hybrid depending on location, 35 hours per week Monday to FridayFlexible benefits including holiday purchase plan and the opportunity to purchase health cash and BUPA dental plan, flexible working, 5% pension, life assurance 4 x, enhanced maternity, paternity, and adoption pay, discounts with UK retailers, wellbeing hub and many more…

Are you an experienced Property Claims handler with experience of handling Commercial and Domestic Property Claims? Would you like to work for a long established reputable Adjusting firm?Do you thrive working in a fast-paced, telephone biased role where you can showcase your customer services skills? Do you enjoy handling end to end claims with full case management from FNOL through to conclusion? Do you enjoy doing virtual desk top assessments? As an experienced Property Claims Handler, you will join a small team of TPA Claims Handlers providing an exceptional customer service to policyholders, being responsible for the day-to-day full claims management of the lifecycle of the claims in a fast paced, telephone biased environment.Key responsibilities:Be the first port of call for incoming Claims acting as the InsurerTriage claims calls for validation Register and log all new claimsProactively manage the full claims lifecycleCarry out Virtual desktop assessments and assist with building schedules of repairNegotiate settlements including Cash Settlement of claims within personal delegated authority limits and provide support to network contractors on building repairsLiaise with other departments and external clientsReport any issues or complaints and delegate to the relevant point of contactIdentify potentially fraudulent activityAbout you: An experienced Claims Handler with a background in dealing with Domestic and Commercial Property ClaimsHave an understanding of the Insurance IndustryA track record of working in a fast based, telephone-based claims environmentExperienced in handling FNOL calls and being able to manage the full life cycle of the claims processExceptional customer services skills and experience Motivated to progress and develop furtherIdeally Industry qualified i.e. Cert CII, working towards Diploma level or working towards (desirable)Knowledge of buildings and build pathology (desirable)Knowledge of scoping tools and scheduling experience using symbility/sore logic (desirable)

IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. OverviewWe are seeking a team of experienced Claims Handlers to join our dynamic team on a contract basis. This role focuses on managing complex disease claims, including but not limited to Asbestosis, Mesothelioma, and Hand-Arm Vibration Syndrome (HAVS). The successful candidates will be responsible for handling claims from inception to resolution, ensuring a proactive approach to claims management to minimise litigation risks. How you'll make an impact Comprehensive Claims Management: Handle a caseload of complex disease claims from cradle to grave, ensuring thorough investigation and resolution.Policy Investigation: Conduct detailed investigations of claims policies to identify any potential recovery opportunities.Proactive Claims Approach: Implement a proactive approach to claims management to prevent and reduce litigation, ensuring efficient and effective resolution of claims.Stakeholder Communication: Maintain clear and effective communication with all stakeholders, including clients, legal teams, and medical professionals, to facilitate smooth claims processing.Documentation and Reporting: Ensure all claims are documented accurately and reports are prepared in a timely manner for internal and external review. About You Experience: Proven experience in claims handling, with a strong focus on disease-related claims.Specialisation: Experience in handling Employer’s Liability (EL) and Public Liability (PL) claims.Knowledge: Sound understanding of medical and legal terminology related to disease claims.Analytical Skills: Strong analytical skills to assess claims and identify recovery opportunities.Communication Skills: Excellent verbal and written communication skills to interact effectively with various stakeholders.Eligible to work in the UK. Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra daysDefined contribution pension scheme, which Gallagher will also contribute toLife insurance, which will pay 4x your basic annual salary, which you can top-up to 10xIncome protection, we’ll cover up to 50% of your annual income, with options to top upHealth cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per yearEmployee Stock Purchase plan, offering company shares at a discountShare incentive plan, HMRC approved, tax effective, stock purchase planCritical illness coverDiscounted gym membership, with over 3,000 gyms nationallySeason ticket loanAccess to a discounted voucher portal to save money on your weekly shop or next big purchaseEmergency back-up family careAnd many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, g