Average Claims Handler salary in City of London

We are looking for a confident Large Loss Motor Insurance Claims Handler, dealing with high value claims across multiple disciplines including Personal Injury, Credit Hire and Costs What we're looking for from you - Proven experience in catastrophic or multi-track / high value and complex Motor Claims handling and exposure to claims valued in excess of £50k in multiple disciplines (Credit Hire, Personal Injury and Costs) - Experience of indemnity, liability, causation and complex medical issues- Comprehensive understanding of Large Loss claim handling processes/procedures, CPR, PPO, MIB Tech disputes gained from previous experience - Good judgement, the ability to process data quickly and to make commercial and risk-based decisions with claims authorities - Curiosity, strong investigative and negotiation skills- Good working knowledge of relevant industry statutes and regulations - Awareness and compliance with regulatory and legislative requirements - Attention to detail, allowing you to notice and monitor trends, patterns, and frequent observations in results- Problem-solving and analytical capabilities to create meaningful strategies to improve the large loss support- The ability to manage complex partnering relationship and stakeholders - The ability to drive excellent teamwork and collaborate within and across teams to achieve shared company objectives and values - A desire to help establish Marshmallow as one of the best in the industry- Ability to share feedback in a constructive yet polite and appropriate manner The Large Loss Team Our Large Loss Specialists manage a portfolio of some of our highest value and complex large loss claims. The team deals with claims involving complex injuries, consisting in brain ,spinal cord, psychiatric, fractures, nerve damage, pain cases amongst others. They are relied on to provide technical advice and some guidance to improve claims handling capability, control and consistency in the claim team and wider claims functions, ensuring that we always deliver fair outcomes and excellent claims service. What you'll be doing? - Handling a portfolio of complex and high value Motor Claims in a proactive and collaborative manner. The work includes pre and post litigation cases valued up to £250k- Investigating and resolving claims to provide excellent claims handling service with minimal leakages - Managing claim disputes and other material claims issues to resolve and settling claims in a timely manner and on economic basis - Identifying and investigating coverage issues to ensure that our liability is in line with its contractual commitments - Maintaining good knowledge of the claims portfolio and providing info to other stakeholders on request, to ensure the effective monitoring of claims to support Claims, Underwriting and Pricing decisions - Reserving accurately and in line with the evidence presented to ensure our liability is always clear- Acting within set handling authorities as defined by the Large Loss Handling Procedure - Working with our Panel Solicitors utilising a strategic case management approach to resolve claims economically and in a timely manner, to drive down the lifecycle of a claim and keep the legal costs down- Identifying subrogation, contribution and other recovery issues and ensure they are being pursued by the relevant team with success- Ensuring that estimates, billings, and offers are calculated correctly, and that fees and advice are responded within agreed timeframes to ensure that good service is provided- Working closely with our Senior Motor Claims Large Loss Handler and Claims Team Leads to contribute to our Large Loss strategy and roadmap- Keeping up to date with good claims practice and market movements As this is a new role, responsibilities may shift and develop in time. Who you are - You are empathetic and understand what it means to go the extra mile to offer the best service possible- Working in a start-up means that you have to be adaptable and excited by the prospect of moving fast- You enjoy proactively finding solutions to problems you come across and improving processes rather than waiting on others to do so- You enjoy taking complex issues and explaining them in an easy and understandable way- You're selfless. You enjoy pulling together as a team and supporting your teammates- You're excited about working in a company that really focuses on and believes in the importance of feedback Perks of the job - Flexible working - Spend 1 day per month with your team in our new collaborative London office, and own your own working hours. The rest is up to you.- Competitive bonus scheme - designed to reward and recognise high performance- Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. - Mental wellbeing support - Access therapy and mental health sessions through Oliva - Learning and development - Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset - Private health care - Enjoy all the benefits Vitality has to offer- Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)- Tech scheme - Get the latest tech for less - Sabbatical Leave - Get a 4-week fully paid sabbatical after being with us for 4 years - Work From Anywhere - 4 weeks work form anywhere to use, with no need to come to the office Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month! Working in a start-up means that you have to be adaptable and excited by the prospect of moving fast. This is an opportunity to collaborate with various internal and external stakeholders to set us up for success. Building strong working relationships is important, to ensure that together with our partners we deliver excellent customer service.

Introduction Open market technical support in the Worldwide Property Division of a highly respected independent Lloyd's broker. Working on Insurance/Reinsurance, single slip / multi-layered programmes, including catastrophe exposed areas. Responsibilities Work as part of a team servicing business from North America and elsewhere as required by the Division, into the London and International market always ensuring client needs are met. Day to day client servicing from initial submission of risks to hand over to technical team for invoicing. Includes, inter alia: Ensure client records are set up correctly in internal systems, preparing approval forms where necessary Analyse the insured risk in conjunction with the Broker and/or Producer to assess the client requirements, including working on/from schematics as required by the placement Prepare Open Market Reform Contracts for allocated renewals and new business. New business contracts to be produced using templates based on client submissions/Underwriter quotes and mainly using Lloyds wordings (i.e. LMA3022, NMA2074). Work in conjunction with Policy Technicians, internal and external stakeholders, ensuring conditions and terms of cover in response to clients needs. Ensure compliance with departmental procedures, internal service standards and the FCA, ensuring Contract Certainty. Prepare endorsements and adjustments, working closely with brokers for the day-to-day management of accounts. Diary subjectivities / premium payment warranties and conditions and liaise with client and Broker to ensure they are complied with. Prepare statistical analysis including loss runs where necessary. Prepare word comparisons where necessary. Liaising with with local offices Client Support Team (CST) to ensure prompt and accurate issuance of invoices. Build strong working relationships with clients International offices and independent producers, Underwriters, attending internal and external meetings as required. Keep abreast of market and regulatory and tax requirements relating to the portfolio in line with individual placements. Ensure compliance with external and internal guidelines and procedures as all times. Review internal reports and liaise with CST teams to ensure all client cashes and aged debts are cleared. Provide guidance to less experienced members of the Open Market technical team, checking work and providing training where necessary. Assist with creating and maintaining Contract templates in conjunction with other Senior Account Handlers and Policy Technicians Undertake any other responsibilities which may become necessary for the proper performance of the role Knowledge/Skills/Qualifications Experience handling Worldwide open market business, with a specific focus on North America Experience in producing Market Reform Contracts and Endorsements Can manage own workload, an organised individual who can act independently Knowledge of Total Objects Proficient user of Microsoft Office programmes / Outlook and Internet Explorer An understanding of regulatory and tax requirements in the territories concerned, using Crystal where appropriate Strong communication skills (including written and verbal (both internally and externally Use of Electronic Placement systems Aptitude for mathematics Understanding and affinity for relationship building Ability to work collaboratively with others strong interpersonal skill CII qualification at Diploma level (or equivalent insurance qualification) Key Competencies Accurate Data and Management of InformationCommunicating and Influencing SkillsCustomer FocusDecision makingInformation seekingNegotiation and PersuasionPlanning and OrganisingRelationship BuildingTeam Working Benefits Competitive salary and benefits

An established Lloyd’s Broker is looking for a Claims Technician to join their Claims Division. This role will suit someone with understanding claims and the claims process, experience of using ECF and the ability to process claims bordereaux. You will handle various lines of business, including Property, Casualty, Marine and Financial Risks. Processing and monitoring claims from first advice through to settlementLiaising with the Insurance accounts department to ensure prompt payment of claimsDealing with market, client and internal queries in a timely mannerLiaising with brokers on any major claim activityExperience of ECF This person will work in friendly environment, with an approachable manager who leads by example and is extremely supportive. The manager is seeking someone who is keen to build on their claims knowledge and further enhance their Claims experience. It would suit someone who is proactive, keen to develop and progress Salary will be according to experience, ranging from £30,000 - £40,000 plus bonuses/benefits This will be a mainly home-based role