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Travel Reservations, Check-In and Arrival - Sabre & Amadeus Introduction

Online course with tutor support, final exam and certificate included.

Exodus Training and Recruitment


£347 inc VAT
Or £57.83/mo. for 6 months...
Study method
50 hours · Self-paced
Access to content
180 days
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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This is the ultimate introductory training on professional Reservations, Flight Check In and Arrival Systems used in the Travel and Aviation Industry.

This course is for candidates that wish to study a career oriented course or to equip their skills-set learning from reservations to flight check-in and arrival giving you valuable exposure to industry training. This is a great starter to meet the needs of well-established airlines by an introductory of both Sabre and Amadeus training.

This Travel Reservation, Flight Check-In and Arrival Professional Training course provides you with hands-on training Reservation and Airport Operations skills.

This valuable training course provides you with an insight on the Travel and Airport systems used in the industry both Sabre and Amadeus.

This course is split into two parts, first learning a key role at the airport as a Customer Service Agent and then part two focusing on the industry GDS systems.


Part 1 - Introduction to industry key role

You learn the role of Airport Customer Service Agent step by step and cover all aspects from when the passenger walk inside the airport and approaches the check in desk to issuing of the boarding pass.

Course content... This course covers 18 modules from the role of a Airport Customer Service Agent. You will be studying the following modules:

  • Module 1 - Course Introduction
  • Module 2 - The Airport Customer Service Role
  • Module 3 - The Airport Environment
  • Module 4 - Airport Customer Service
  • Module 5 - Aviation Encoding and Decoding
  • Module 6 - Aviation Terminology
  • Module 7 - Aviation Geography
  • Module 8 - Airline Characteristics
  • Module 9 - Ticketing Coding Information
  • Module 10 - The Baggage Process
  • Module 11 - Check in Process Scenario
  • Module 12 - The Boarding Process
  • Module 13 - The Arrival Process
  • Module 14 - Specific Needs Passengers
  • Modules 15 - Passenger Announcements
  • Module 16 - Recruitment Process 1
  • Module 17 - Recruitment Process 2
  • Module 18 - Aviation Recruitment Assessments

Part 2 - Industry professional systems - GDS

This course includes the following fundamentals

Travel Industry Fundamentals

Lesson 1 — Introduction Tutorial Training

Reservation and Airport Introduction Training

Lesson 1 — Travel Tech Basics

Lesson 2 — What is a GDS?

Lesson 3 — What is a DCS?

Sabre Reservation Training

Lesson 1 — Sabre and the Air Transport Industry

Lesson 2 — Sabre GDS Basics

Lesson 3 — The Sabre PNR I

Lesson 4 — The Sabre PNR II

Lesson 5 — Sabre Flight Availability I

Lesson 6 — Sabre Flight Availability II, Point and Click

Lesson 7 — Sabre PNR Creation I

Lesson 8 — Sabre PNR Creation II

Lesson 9 — Sabre Itinerary Pricing and Optional Services

Lesson 10 — Sabre Ticketing

Lesson 11 — Sabre Non-Air Bookings

Lesson 12 — Introduction to DCS for Sabre Users

Amadeus Altéa Departure Control

Lesson 1 — Altea DCS Basics

Lesson 2 — DCS Check-In Functions

Lesson 3 — DCS Services and Seating

Final Examinations Assessments & Practice

  • There are Quizzes at the end of each assessment learnt. This professional training course - includes a personal log in to sign on and sign off the Sabra Reservation and Amadeus Airport Check-In System emulator reservation system to gain access and start training.

The course includes...

  • Airport Customer Service Operations - Online
  • An agent sign on and sign off login
  • 30 hours allocated time to complete your course within 6 months access to your account and practice outside of your course
  • Lessons and Drills (Quizzes)
  • Final assessment on the entire course
  • Support & guidance throughout your course


You will also receive 2 certificates:

  • Certificate in Airport Customer Service Operations
  • An official industry worldwide recognised Certificate of Global Distribution System Training from Viasinc.
  • Notification of Topics Learnt

At Exodus Travel Careers & Training we treat each student as an individual by ensuring that all receive the assistance required while on the course. We will keep in contact with you on a regular basis to find out how you are getting on with the course even if you do not contact us. We also assist in finding employment with your career interest and provide you expert knowledge of what major organisations are look for in your chosen career path. Your time with us will be tailored to your needs to ensure you gain the best possible success on your course and seeking your career.

Who is this course for?

Anyone wishing to enter a career field as in Airline Reservations, Travel Agent or Airport or Customer/Passenger Service Agent. This course is an introductory to give candidates the initial skills the industry is looking for.


Must be able to be familiar with the keyboard and be able to type in order to operate the Airline Flight Check In and Arrival and Travel Reservation systems.

Career path

Intended Career paths

At this advance level the Galileo Airline/Travel Reservation Professional Systems course can provide candidates with a wealth of career options:

  • Airport Check Customer Service
  • Airport Passenger Service Agent
  • Meet & Greet Assistant
  • Arrival and Transfer Assistant
  • Business Travel Consultant
  • Travel Consultant
  • Special Interest Travel Consultant

Questions and answers

No questions or answers found containing ''.

Xara asked:

Is this course the basic of Amadeus and sabre ? Is the certification the oficial one?


Hi there, This is the introduction to Sabre and Amadeus. We also offer other courses at more more advance levels. Your course will also include a official certificate, thank you.

This was helpful. Thank you for your feedback.


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