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The Ultimate Fares Construction and Ticketing Course - Advance Level

Industry experts | Industry Recognised Certificate | Professional Course | GDS Training

Exodus Training and Recruitment


£577 inc VAT
Or £64.11/mo. for 9 months...
Study method
Distance learning
240 hours · Self-paced
No formal qualification
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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The Ultimate Fares Construction and Ticketing Course focuses on five areas of study starting of with practical theory of the highly sought-after professional course recognised by the Travel and Airline industry.

Both Levels 1 & 2 Fares and Ticketing will give candidates the competence and valuable knowledge required by well-established and prestigious Airlines will ask you to be competent in booking simple Return Fares to Complex Air Travel Itineraries around the world for Leisure to Corporate Travellers. Airline staff are always needed at airports to sell, exchange or refund passengers tickets.

You will be studying five professional modules recognised in the industry, starting off with studying the Principles of Fares and Ticketing practices and procedures.

Module 1 - For Airfares Level 1,

You will learn the principles to Fares and Ticketing on how to search for fares to meet customer's requests such as finding and selecting the correct fare for different passenger scenarios, familiarise with airline geography, construct passenger fares, discover airport city codes for numerous destinations around the world, the baggage allowance systems available to passengers and much more.

Module 2 - For Airfares Level 2, the Advance level of Airline Airfares and Ticketing. You will gain in- depth knowledge of fare construction, ticketing and mileage charts. You will be studying how fares are calculated for complex itineraries to comply with IATA regulations.

Module 3 - Airline Reservations

You will also explore one of the most important aspect to Airline Reservations Passenger Name Records (PNRs) and Special Service Request (SSR) to request a specific service from the Airline in order to meet the Passengers needs such as meals, wheelchair assistance, frequent flyer and much more requests. You will also experience Other Service Information (OSI) to inform the Airline of Very Important Person (VIP) or Commercial Important Person (CIP) passengers will be boarding the Airline.

Module 4 - Fares, Pricing, Ticketing, and Electronic Miscellaneous Document

The second part of the Amadeus training course provides the knowledge to learn Airlines Fares, Availability, Fare Rules, Airline Pricing and lastly Miscellaneous Document.

Module 5 - Ticket Exchange

The last part of the online training is Ticket Exchange focusing on reissuing, revalidation, penalties and issuing new tickets with related documentation. Ticket exchange one of the most important aspects of Ticketing when working at the Airport at the Ticketing Desk. Most recently a well established airline had to training all customer/passenger service agents on the concept of Ticket Exchange.


Module 1 - Fares and Ticketing - Level 1

Course Includes...

  • 1 Understand IATA Terms and Definitions
  • 2 Know IATA Areas
  • 3 Know IATA Codes
  • 4 Understand fare types
  • 5 Select appropriate fares
  • 6 Know the milage system
  • 7 Taxes, fee and charges
  • 8 Air travel documentation

Module 2 - Fares and Ticketing - Level 2

Course Includes...

  • 1. Construct fares for journeys that include more than one class
    2. Construct fares for journeys that are via a city which has a higher fare
    3. Construct fares for journeys that include visiting the same city
    4. Construct Special Fares using the mileage system
  • 5. Calculate backhaul and circle trip minimum checks
  • 6. Construct fares using various breakpoints
    7. Examine airfare terms and definitions.

Once you have received the practical theory you will move onto the Amadeus Professional Reservations, Ticket Exchange, Fares and Ticketing. This course provides real-world practice scenarios and is split into three online training programs, starting with managing Airline Reservations from enquiry to check flight available to creating booking files for Passengers.

Once you have completed and gained familiarity with ticketing procedures you will move onto either GDS system Amadeus or Sabre Industry Training:

Module 3 - The Airline Reservations

Course Includes...

Airlines Reservations Module 1 - Intermediate

  • Lesson 1-1 — Introduction, Sign In and Out, Work Areas
  • Lesson 2 — Encode and Decode
  • Lesson 3 — Introduction to the Passenger Name Record (PNR)
  • Lesson 4 — PNR Redisplay, Displaying PNR SubFields
  • Lesson 5 — Timetables, Flight Details
  • Lesson 6 — Flight Availability, Return Availability, Schedules information
  • Lesson 7 — Booking Seats from Availability
  • Lesson 8 — Name Elements, Contact Elements
  • Lesson 9 — Ticketing Element, Received-From Element
  • Lesson 10 — Creating and Ending a complete PNR
  • Lesson 11 — Cancel and Changing Mandatory PNR Elements
  • Lesson 12 — Mailing Address and Billing Address Elements
  • Lesson 13 — General Remark and OSI Elements
  • Lesson 14 — SSR Elements, Passenger Information Elements, Frequent Flyer Elements
  • Lesson 15 — Cancel and Changing Optional PNR Elements
  • Lesson 16 — Advance Seating Requests
  • Lesson 17 — Seat Maps
  • Lesson 18 — Request Specific Seats, Specific Seat Wish, Modify
  • Lesson 19 — Calculator and Currency Functions, Minimum Connect Times
  • Lesson 20 — Help system
  • Reservation 1 - Exam Final Assessment Exam on Emulator

Airline Reservations Module 2 - Advance Level

  • Lesson 1 — Advanced Availability Entries
  • Lesson 2 — Access Types
  • Lesson 3 — Direct Sell, Waitlist, Open/ARNK/Passive Segments
  • Lesson 4 — PNR Claim
  • Lesson 5 — Split PNR
  • Lesson 6 — Non-Homogeneous PNRs
  • Lesson 7 — Customer Profiles
  • Lesson 8 — Queue Count, Queue Placement, Option Element
  • Lesson 9 — Queue Access/Exit, Remove/Delay Queued PNRs
  • Lesson 10 — Segment Status, Schedule Change, Waitlist Assurance

Reservation 2 - Final Assessment Exam - Emulator

Module 4 - Fares, Pricing, Ticketing, and Electronic Miscellaneous Document

Course Includes...

  • • Lesson 1 — Basic Fare displays, carrier specific fares
  • • Lesson 2 — Fare displays for specific dates
  • • Lesson 3 — Additional fare display options
  • • Lesson 4 — Fare display follow up entries
  • • Lesson 5 — Fare notes
  • • Lesson 6 — Itinerary Pricing
  • • Lesson 7 — Best Buy Pricing
  • • Lesson 8 — Stored Itinerary Pricing
  • • Lesson 9 — Pricing Options
  • • Lesson 10 — PNR Fare Elements
  • • Lesson 11 — Ticketing
  • • Lesson 12 — Ticket Exchange and Refund
  • Final Examination - Amadeus Simulated Emulator

Module 5 -Ticket Exchange

Course Includes...

  • Lesson 1 - Introduction to Ticket Exchange
  • • Lesson 2 - Electronic Ticket Records (ETRs)
  • • Lesson 3 - Electronic Miscellaneous Documents (EMDs)
  • • Lesson 4 - Fare Research for Ticket Exchange
  • • Lesson 5 - Research multiple Fare Basis Codes
  • • Lesson 6 Ticket Changer Basic
  • • Lesson 7 - Revalidation and Reissues
  • • Lesson 8 Exchange with Penalty fees
  • • Lesson 9 - Exchange with Residual Values
  • • Lesson 10 - Non-Standard Exchange
  • • Lesson 11 - Electronic Ticket Records - (Changer/ETRs)
  • • Lesson 12 - Electronic Miscellaneous Documents (Changer/EMDs)
  • • Lesson 13 - Fare Research for Ticket Exchange
  • • Lesson 14 - Research Multiple Fare Basis Codes

Final Assessment Exam

Assessment and Practice

This course is 100% practical and hands-on. Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt. To access to the Amadeus System includes a personal login to sign on/off the reservation emulator to start training.

All includes:
• An agent sign on and sign off login
• 60 hours of Amadeus or Sabre Online GDS Training split into three parts

Lessons and Drills (Quizzes) to assess your learning and progress

• Final assessments for all three areas of the course known as Exam Emulators
• Support & guidance throughout your course

You will receive 5 certificates:

Fares and Ticketing - Level 1 (Professional)

Fares and Ticketing - Level 2 (Professional)

Amadeus Airline Reservations

Amadeus Fares, Pricing and Ticketing

Amadeus Ticket Exchange

Exodus Travel Training and Recruitment Notification

What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for an Ticketing career path.

Who is this course for?

Anybody wishing to enter a career field in Air Travel associated with Airlines, Airport Ticket Desk or the Travel Industry. This course will give candidates the key competence and skill-set the industry is looking for. Staffs are always needed at airports to sell, exchange or refund tickets for passengers.


There are no requirements for this course.

Career path

The Airline Reservations Fares & Ticketing Professional Systems course can provide candidates with a wealth of career options with the examples of the following areas:

• Airport Ticket Desk

• Airline Reservations

• Airline Call Centre

• Airline Reservation Agent

• Fares Desk Agent

• Travel Consultant

Business Travel Agent.

We also assist in finding employment with your chosen career path.

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