Course Curriculum:
Module 1: Introduction to Telesales Executive Training
- A general overview of the tele sales executive training
Module 2: All About Telemarketing
- What is telemarketing
- Benefits of telemarketing
- Disadvantage of telemarketing
Module 3: Elevate Sales on Telephone
- Plugging Into Telephone Sales
- Are you telephone-sales material?
- Obeying the Do Not Call laws
- Low-return activities
- In-between call breaks
Module 4: Prospective Telephone-Sales Expert
- Mastering the primary tool: Words
- Achieving Your Goals with the Four Probabilities of Success
- Four Probabilities of Success
Module 5: The Right Words and Phrases to Use on a Sales Call
- The Top Ten Word and Phrases to Use on a Sales Call
- Introducing the Different Types of Potential Customers
Module 5: Preparing The Call
- Focusing on Your Objectives
- Identifying and assessing your achievement goals
- Reviewing your sales cycle
- Preparing for daily assignments
- Planning for every call
- What is the desired outcome for this call?
- Setting the call objective
- Studying Your Prospects
Module 6: Opening The Call
- Scripting an Opening Statement
Module 7: Structuring The Call
- Understand the background
- Benefit statements
- Summarising
Module 8: Verbal Communication Skills
- Organizing Your Messages
- Using Vocal Elements Effectively
- Developing Credibility
- Giving and Receiving Feedback
Module 9: Dealing with Objections
- What are the objections?
- Four Categories of Objections
Module 10: Closing the Sale/ Gaining Commitment
- Closing: More than the last step
- A sign that the prospect is ready to buy
- Reducing contract fallout
- The Four Best Closing Strategies
Module 11: Dealing with Rejection
- Keeping current with new products
- Extending a social invitation
Module 12: Close a Sale Call
- Closing: More than just the destination
- Reading the signs and using a trial close
- Reducing contract fallout
- The Best Closing Strategies
- Offering an alternative choice
Module 13: Increasing your Earnings by Expanding Sales
Course Assessment
To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.
When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.
Certificate of Achievement
After successfully completing this Telesales Executive Training - CPD Accredited course, you will qualify for the CPD & IAO accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying —
- PDF Certificate: £9
- Hardcopy Certificate (within the UK): £15
- Hardcopy Certificate (international): £15 + £10 (postal charge) = £25
