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Telesales Executive Essentials

CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Training Express Ltd


£12 inc VAT
Study method
2 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Are you ready to master the art of effective telesales? Our Telesales Executive course equips you with the knowledge and skills to thrive in the competitive world of sales. Through a comprehensive curriculum, you'll learn how to initiate a successful sales conversation, identify potential leads, and employ proven strategies to close deals.

We'll guide you through the intricacies of call preparation, handling responses from potential clients, and staging calls for maximum impact. Moreover, you'll gain the tools to gracefully navigate challenging situations, ensuring you maintain professionalism and achieve your sales goals. With a focus on telephone etiquette, you'll make a lasting impression on your customers and stand out in the crowded sales arena.

To top it off, we will know the sales metrics and performance management, helping you measure your success and continually improve your telesales skills. This course is your ticket to becoming a telesales pro, and it's ideal for anyone looking to excel in the world of sales.

Key Features

  • CPD Accredited
  • FREE PDF + Hardcopy certificate
  • Fully online, interactive course
  • Self-paced learning and laptop, tablet and smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases


10 CPD hours / points
Accredited by CPD Quality Standards

Course media



Course Curriculum

  • Module 01: Introduction to Telesales
  • Module 02: Prospecting and Lead Generation
  • Module 03: Sales Techniques and Strategies
  • Module 04: Call Preparation
  • Module 05: Call Response
  • Module 06: Staging the Call
  • Module 07: Dealing with Difficult Situations
  • Module 08: Closing the Call
  • Module 09: Telephone Etiquette
  • Module 10: Sales Metrics and Performance Management

Learning Outcomes

  • Enhance your telesales skills and techniques.
  • Master prospecting and lead generation strategies.
  • Develop effective call preparation and response strategies.
  • Successfully navigate and overcome challenging situations.
  • Perfect the art of closing sales calls.
  • Understand the importance of telephone etiquette and sales performance metrics.


This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


After completing this course, you will get a FREE Digital Certificate from Training Express.

Who is this course for?

  • Sales professionals aiming to sharpen their telesales skills.
  • Individuals looking to enter the telesales industry.
  • Customer service representatives seeking to transition into telesales.
  • Small business owners interested in improving their sales abilities.
  • Graduates seeking a career in sales.
  • Anyone eager to boost their sales performance and career prospects.

Career path

  • Telesales Executive
  • Inside Sales Representative
  • Business Development Executive
  • Sales Coordinator
  • Account Executive
  • Customer Relationship Manager

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.