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Switchboard Training Course

Level 5 Diploma in Receptionist and Switchboard Training, CPD Accredited certificate, 100% success rate

UK Professional Development Academy LTD


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£12 inc VAT (was £15)
Offer ends 30 June 2024
Study method
Course format What's this?
Reading material - PDF/e-book
4 weeks · Self-paced
Access to content
12 months
No formal qualification
100 CPD hours / points
  • Certificate of completion - £42
  • Certificate of completion - £65
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

19 students purchased this course

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Receptionist and Switchboard Training Diploma (Level 5) – CPD Accredited

The receptionist and Switchboard Training course is designed by specialists by considering the needs of both job seekers and people already working with established businesses. It covers most of your professional needs in the fields of Admin, Secretarial & PA.

The receptionist and Switchboard Training Diploma course will help you to learn from scratch and take you to a higher level of professionalism. As you may know, Receptionist skills are important because possessing good administration skills establishes trust and professionalism in the workplace. So, if you are looking to gain various Receptionist skills, then these are your most desired courses.

Are you new to online learning?

Don’t worry. Along with providing the most professional courses, UKPDA also provides the most regular tutor support via online mediums and will guide you in every possible way to get the most out of your online course. Further to this, assessments are really challenging but interesting and will not take much of your time. You will have to read through the provided study material and attempt the Multiple Choice Questions (MCQs) afterwards.

Receptionist and Switchboard training

This Receptionist and Switchboard training course comprises various different modules and sub-modules based on higher levels. You will learn Receptionist, Executive and Personal Assistant, Receptionist Administrative, office procedures, Administrative support, Business development and succession planning, Administrative communication strategies, conflict resolution, webinar management, Development launch and learn, emotional intelligence and organizational skills.


Certificate of completion

Digital certificate - £42

Upon successfully passing the Switchboard Training course Final Test, the Learner needs to pay for the CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.

Certificate of completion

Hard copy certificate - £65

Upon successfully passing the Switchboard Training course Final Test, the Learner needs to pay for the CPD Accredited Certificate of Completion from UKPDA either in PDF format or Hardcopy.


100 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media


Course Outline

The Level 5 Diploma in Receptionist and Switchboard Training course is based on 100 CPD points. Therefore, Learner must need to complete the following modules given below.

Modules Outline

  • Executive and Personal Assistant
  • Administrative Office Procedures
  • Administrative Support
  • Business Development and Succession Planning
  • Communication Strategies
  • Conflict Resolution
  • Webinar Management
  • Development Launch and Learn
  • Emotional Intelligence
  • Organisational Skills


Upon successfully passing the switchboard training course, the Learner must pay for the CPD Accredited Certificate of Completion in PDF format or hard copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges local £9 = £74

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges International £14 = £79

Who is this course for?

Switchboard Training Course

Without any prior knowledge of Administration and Receptionist, the learners can take this training course and in addition to this, there are no age restrictions. Thus, anyone who is passionate and ambitious about Admin, Secretarial or PA can take the course. There are no specific deadlines for admission, and you can enrol anytime on this course.


Switchboard Training Course

There are no precise requirements for Administration and Receptionist Certificate as no prior knowledge and experience of Admin, Secretarial & PA is required.

Students seeking to enrol in this course should meet the following requirements;

  • Basic knowledge of the English Language & Basic Computer Skills
  • Be aged 16 years or above

Career path

Switchboard Training Course

After completing the course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance your skills for your career in the relevant employment sector.

Questions and answers

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.