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Store Assistant Course

5-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access

Cambridge Open Academy


£35 inc VAT
Study method
2 hours · Self-paced
Access to content
Lifetime access
No formal qualification
10 CPD hours / points
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Ever dreamt of a career where you're the heart and soul of a bustling store, helping customers find the perfect treasure and leaving them with a smile? The world of retail is more than just shelves and sales – it's about connection, problem-solving, and creating a positive experience. But where do you begin?

This comprehensive Store Assistant Course is your roadmap to retail success. We'll take you from the very basics of becoming a store associate to mastering the art of communication, checkout wizardry, and understanding the fascinating psychology behind customer behaviour.

Learning Outcomes:

  • Develop a comprehensive understanding of the roles and responsibilities of a Store Associate, covering key aspects such as inventory management and customer service.
  • Cultivate essential qualities required for excelling in the retail sector, focusing on interpersonal skills, adaptability, and attention to detail.
  • Master effective communication strategies tailored to engage customers, addressing inquiries and building positive relationships.
  • Acquire skills to handle customer transactions at the checkout efficiently, ensuring a seamless and satisfactory experience.
  • Explore the psychological aspects of store layout and product placement, enhancing your ability to contribute to a compelling shopping environment.
  • Gain an in-depth understanding of the Consumer's Rights Act, empowering you to navigate legal aspects related to consumer protection in a retail setting.

This Bundle Consists of the Following Courses:

  • » Course 01: Store Assistant Course
  • » Course 02: Fashion Store Assistant Training
  • » Course 03: Customer Relationship Management
  • » Course 04: Phone-Based Customer Service
  • » Course 05: Know Your Customer (KYC)


Certificate of Completion (PDF)

Digital certificate - Included

Once you have successfully completed the course, you will receive a CPD Accredited PDF certificate completely free of cost as a proof of your accomplishment.

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.


10 CPD hours / points
Accredited by CPD Quality Standards

Course media


Embark on a journey into the dynamic world of retail with our Store Assistant Course. Delve into modules that guide you through the fundamental principles of becoming a proficient Store Associate. Learn the intricacies of customer communication, honing your skills in handling inquiries and transactions. Explore the art and science behind store layout and product placement, creating an inviting atmosphere for shoppers. Navigate the legal landscape with insights into the Consumer's Rights Act, ensuring compliance and customer satisfaction. This course equips you with the knowledge to excel in a retail environment.

Unlock the door to a rewarding career as a Store Associate by enrolling in this theoretical yet comprehensive course. Boost your employability in the retail sector and make a significant impact in the consumer-centric landscape.

Enrol now to become a skilled Store Associate and elevate your career in the retail industry!

Course Curriculum:

  • Module 01: Becoming a Store Associate
  • Module 02: Qualities of a Store Associate
  • Module 03: Communicating with Customers
  • Module 04: Dealing with Customers at the Checkout
  • Module 05: Store Psychology
  • Module 06: Consumer's Rights Act

Who is this course for?

  • Individuals aspiring to enter the retail sector and embark on a career as a Store Associate.
  • Retail employees seeking to enhance their skills and knowledge to progress in their current roles.
  • Job seekers interested in positions related to store operations and customer service.
  • Entrepreneurs looking to understand the nuances of running a successful retail establishment.

Career path

  • Entry-level Store Associate: £18,000 - £22,000 per annum
  • Senior Store Associate: £22,000 - £28,000 per annum
  • Store Supervisor: £28,000 - £35,000 per annum
  • Retail Manager: £35,000 - £45,000 per annum
  • Area Manager: £45,000 - £60,000 per annum
  • Retail Director: £60,000 and above per annum

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.